Julie Lorenzo
Avon Park
Summary
Bilingual (English/Spanish) Healthcare Administration and Operations Professional with 20+ years of experience supporting patient scheduling, provider coordination, customer relations, office administration, and business operations. Proven success managing complex scheduling workflows, maintaining accurate medical documentation, coordinating across multiple stakeholders, and delivering exceptional service in fast-paced healthcare environments. Skilled in EHR systems, patient intake, workflow coordination, office management, and administrative support. Recognized for professionalism, organization, adaptability, and strong problem-solving abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
VIP Scheduler
Florida Joint & Spine Institute
Sebring, FL
04.2026 - Current
- Coordinate scheduling activities for workers' compensation, VA, personal injury, automobile accident, and specialty care patients
- Schedule new AI system based appointment request to our schedules
- Manage provider calendars and appointment workflows utilizing Intergy EHR to support efficient patient access and provider utilization
- Serve as liaison between patients, providers, attorneys, case representatives, and referral sources to facilitate care coordination
- Maintain accurate patient documentation and scheduling records while supporting daily clinic operations
- Collaborate with clinical and administrative teams to ensure timely appointments and continuity of care
Health Advisor
Carenet Health
11.2025 - Current
- Support healthcare engagement operations in a high-volume remote environment while maintaining productivity and quality metrics
- Assist leadership and lead staff with training support, workflow guidance, and manual program processes
- Handle inbound and outbound member interactions while ensuring accurate documentation and compliance adherence
- Review and update member records, including eligibility, documentation, and care coordination data to support accurate service delivery
- Monitor and resolve member concerns with professionalism, empathy, and attention to detail
- Collaborate with cross-functional teams to support operational efficiency and timely issue resolution
- Ensure accurate data flow across systems supporting patient care and service delivery
- Handle inbound and outbound member engagement interactions while ensuring accurate documentation and compliance adherence
- Provide peer support and process guidance to newer team members when needed
Owner / Operator
Bella Vista Cleaning Services LLC
06.2023 - 11.2025
- Owned and operated a residential and commercial cleaning business, overseeing daily operations, scheduling, customer service, and business administration
- Managed client relationships, appointment coordination, service delivery, and operational planning
- Handled administrative functions including invoicing, communication, scheduling, and customer support
- Developed and maintained long-term customer relationships through consistent service and operational excellence
Administrative Assistant
America First Air Conditioning & Heating
04.2021 - 06.2023
- Supported daily office operations through administrative coordination, customer communication, scheduling support, and billing activities
- Maintained records, processed documentation, and assisted with workflow management across multiple operational functions
- Coordinated communication between customers, technicians, and leadership to ensure efficient service deliver
- Assisted with office organization and administrative process support in a fast-paced environment
- Handled administrative functions including invoicing, communication, scheduling, and customer support
- Developed and maintained long-term customer relationships through consistent service and operational excellence
Optometric Technician
Sevigny & Associates Eye Care
03.2013 - 04.2021
- Supported patient intake, appointment scheduling, medical documentation, and clinical workflow coordination within a busy healthcare practice
- Assisted providers with patient care activities, diagnostic testing, and examination preparation
- Maintained accurate patient records while ensuring confidentiality and documentation compliance
- Delivered exceptional patient service while supporting efficient clinic operations and provider productivity
Education
High School Diploma -
Hialeah Senior High School
Skills
- Healthcare Administration
- Provider Scheduling
- Patient Access Operations
- Referral Coordination
- Office Management
- Medical Documentation
- Workflow Optimization
- Care Coordination
- Administrative Support
- Records Management
- Billing Support
- EHR/EMR Systems
- Calendar Management
- Process Improvement
- Customer Relations
- Bilingual Communication (English/Spanish)
- Microsoft Office Suite
- Cross-Functional Collaboration
- Customer service
- Telephone etiquette
- Patient scheduling
Certification
Notary Public
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
VIP Scheduler
Florida Joint & Spine Institute
04.2026 - Current
Health Advisor
Carenet Health
11.2025 - Current
Owner / Operator
Bella Vista Cleaning Services LLC
06.2023 - 11.2025
Administrative Assistant
America First Air Conditioning & Heating
04.2021 - 06.2023
Optometric Technician
Sevigny & Associates Eye Care
03.2013 - 04.2021
High School Diploma -
Hialeah Senior High School