Julie Lucero
South El Monte,CA
Summary
Care-focused Phlebotomist . Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Overview
15
15
years of professional experience
Work History
Communications Operator
Kaiser Permanante
11.2022 - Current
- Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Collaborated with team members to develop improved call handling procedures, increasing overall efficiency.
- Streamlined communication processes for faster information exchange between departments and agencies.
- Monitored multiple sources of information simultaneously, ensuring comprehensive situational awareness during emergencies.
Phlebotomy Student
EMRAS (El Monte-Rosemead Adult School)
03.2024 - 05.2024
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Service Coordinator
Norm Reeves Honda Superstore West Covina
09.2020 - 09.2023
- Fielding inbound and outbound calls on a daily basis for promoting service, promotions, and products to gain service business
- Entering notes in a timely basis and writing in professing and clear, grammatically correct manner with complete details listed
- Communicate effectively with customers within established time frame
- Address complaints and service needs in person and over the phone
- Use phone system to answer and transfer calls in a timely manner
- Type memos and correspondence, reports and other documents.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
CNA
Arcadia Care Center
05.2019 - 04.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promptly answer call lights and residents requests
- Utilize a computer system to record daily care information into residents charts.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
CNA student
Baldwin Gardens
08.2017 - 10.2017
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
- Improved patient comfort by providing compassionate and empathetic care.
- Maintained a clean and safe environment, reducing the risk of infection and falls.
Customer service/Receiving clerk
Port Logistics
09.2009 - 05.2011
- Performed diligent clerical and administrative support to Directors and managers of quality control
- Prepared billing documents for accounting
- Worked with receiving crew to verify that goods were unloaded and put into stock
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Acted as purchasing agent ordering supplies from vendors.
Education
High school Diploma -
Mira Loma Christian School
Lab Assistant/Phlebotomy - Phlebotomy
Mt. San Antonio College
Walnut, CACNA certification -
El Monte/ Rosemead Adult School
Skills
- CPR-certification
- Microsoft office word, excel and powerpoint
- Strong attention to detail
- Empathy and patience
- Professionalism and Courtesy
- Telephone reception
- Customer Service
Timeline
Phlebotomy Student
EMRAS (El Monte-Rosemead Adult School)
03.2024 - 05.2024
Communications Operator
Kaiser Permanante
11.2022 - Current
Service Coordinator
Norm Reeves Honda Superstore West Covina
09.2020 - 09.2023
CNA
Arcadia Care Center
05.2019 - 04.2020
CNA student
Baldwin Gardens
08.2017 - 10.2017
Customer service/Receiving clerk
Port Logistics
09.2009 - 05.2011
High school Diploma -
Mira Loma Christian School
Lab Assistant/Phlebotomy - Phlebotomy
Mt. San Antonio College
CNA certification -
El Monte/ Rosemead Adult School