Sharonda Bowers
Delanco,NJ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Communications Operator
CAMDEN COUNTY DEPARTMENT OF PUBLIC SAFETY
Lindenwold, NJ
01.2023 - Current
- Recorded detailed information from callers into computer system.
- Processed emergency and non-emergency calls for police, fire, ambulance services, and other municipal departments.
- Utilized mapping programs to locate addresses for responders in the field.
- Answered incoming calls and routed to the appropriate personnel.
Public Safety Telecommunicator
Burlington County Public Safety
Westampton, NJ
02.2022 - Current
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Answered 911 emergency and non-emergency phone calls and asked open-ended questions to ascertain type of resources needed.
- Handled highly stressful situations with extreme poise and control, keeping callers calm and on line until help arrived at scene.
- Dispatched police officers and emergency personnel to calls for service.
Parking Enforcement Officer
Camden Parking Authority
Camden, NJ
04.2006 - 01.2022
- Issued parking violations to vehicles illegally parked in accordance with the cities municipal codes.
- Attended court proceedings for violators who choose to challenge the summons.
- Acted as an ambassador while on the street to patrons and visitors to the city.
- Patrolled parking areas to ensure vehicle safety.
- Contacted police for individuals in need emergency services.
Security Officer
Sunstates Security
Camden, NJ
03.2018 - 06.2020
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Monitored premises and recorded activity in daily officer reports.
Unloader Associate
Walmart
Marlton, NJ
01.2000 - 08.2000
- Unloaded parcels from truck with care to avoid damage.
- Handled packages safely while unloading and transporting.
- Loaded and unloaded packages from loading dock to trucks.
- Labeled packages and pallets to ensure efficient identification of items.
Stockroom Attendant
Target
Cherry Hill, NJ
08.1997 - 10.1999
- Examined packages and goods for damage and notified vendors of replacement needs.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Education
High School Diploma -
Woodrow Wilson High School
Camden, NJ06.1998
Some College (No Degree) - Nursing Science
Camden County College
Blackwood, NJSkills
- Map reading abilities
- Basic life support knowledge
- Police department procedures
- Computer-based dispatch systems
- NECI certification
- Emergency Medical Dispatch certification
Certification
- Emergency Medical Dispatch (EMD)
- NECI 911 Officer National Certification
- Public Safety Telecommunicator (PST)
Timeline
Communications Operator
CAMDEN COUNTY DEPARTMENT OF PUBLIC SAFETY
01.2023 - Current
Public Safety Telecommunicator
Burlington County Public Safety
02.2022 - Current
Security Officer
Sunstates Security
03.2018 - 06.2020
Parking Enforcement Officer
Camden Parking Authority
04.2006 - 01.2022
Unloader Associate
Walmart
01.2000 - 08.2000
Stockroom Attendant
Target
08.1997 - 10.1999
High School Diploma -
Woodrow Wilson High School
Some College (No Degree) - Nursing Science
Camden County College
- Emergency Medical Dispatch (EMD)
- NECI 911 Officer National Certification
- Public Safety Telecommunicator (PST)
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