Julie Ludlow
Henderson
Summary
Skilled Bartender and Manager Assistant with background in fast-paced, high-volume cocktail bars and restaurants. Experience includes preparing ingredients for cocktails, maintaining bar cleanliness, and assisting bartenders in making drinks. Strengths encompass strong knowledge of beverage recipes, superior customer service skills, and ability to work effectively under pressure. Previous role involved improving efficiency in drink preparation and contributing to increased customer satisfaction levels.
Overview
19
19
years of professional experience
2004
2004
years of post-secondary education
Work History
Bartender/Assistant Bar Manager
Golden Entertainment
Las Vegas
07.2015 - Current
- Successfully build and create relationships with guests to enhance customer loyalty
- Efficiently handle cash transactions and accurately process payments
- Maintain cleanliness throughout the bar, restaurant and dining area, adhering to health regulations
- Train new bartenders on drink preparation techniques, customer service standards and gaming regulations
- Implement upselling strategies resulting in increased average checks
Bartender
The Lodge
Las Vegas
01.2023 - 07.2024
- Successfully build and create relationships with guests to enhance customer loyalty
- Collaborated with management on marketing strategies to increase revenue
- Organized special events such as themed nights to increase customer interaction and loyalty
- Efficiently handle cash transactions and accurately process payments
- Train new bartenders on drink preparation techniques, customer service standards and gaming regulations
- Maintain cleanliness throughout the bar, restaurant and dining areas, adhering to health regulations
Front Desk Receptionist
Viper Industries HVAC
Las Vegas
01.2007 - 01.2010
- Responsible for answering, screening and forwarding incoming calls
- Efficiently schedule appointments for management team on and off-site
- Organized and maintained company records and invoices
- Facilitated communication between clients and technicians
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
Foothills High School
Las Vegas, NevadaSome College (No Degree) - General Studies
College of Southern Nevada
Henderson, NVSkills
- Customer loyalty
- Providing a pleasant and friendly atmosphere
- Familiar with office software including Microsoft and Excel programs
Timeline
Bartender
The Lodge
01.2023 - 07.2024
Bartender/Assistant Bar Manager
Golden Entertainment
07.2015 - Current
Front Desk Receptionist
Viper Industries HVAC
01.2007 - 01.2010
Foothills High School
Some College (No Degree) - General Studies
College of Southern Nevada