Lynzie Holland
Seattle,WA
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Johnny’s Gold Brick. Proven ability to enhance guest experiences through exceptional problem-solving and multitasking skills. Adept at training staff and fostering teamwork, contributing to increased client satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Bartender/Assistant Bar Manager
Johhnny’s Gold Brick
07.2022 - 02.2025
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Coordinated themed nights attracting different demographics expanding overall clientele.
Customer ServiceTeam Lead
MVP Event Staffing
01.2021 - 06.2022
- Assisted management in hiring decisions by conducting interviews with prospective candidates and evaluating their suitability for the Customer Service role effectively.
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Bartender/Assistant Bar Manager
Holman Draft Hall
01.2019 - 08.2021
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Managed difficult situations diplomatically, resolving disputes between patrons when necessary.
Education
High School Diploma -
Kingwood Park High School
Kingwood05-2016
Skills
- Teamwork and collaboration
- Attention to detail
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Team leadership
- Adaptability and flexibility
- Interpersonal communication
- Goal setting
- Employee Training
- Graphic Design
Timeline
Bartender/Assistant Bar Manager
Johhnny’s Gold Brick
07.2022 - 02.2025
Customer ServiceTeam Lead
MVP Event Staffing
01.2021 - 06.2022
Bartender/Assistant Bar Manager
Holman Draft Hall
01.2019 - 08.2021
High School Diploma -
Kingwood Park High School
Similar Profiles
Nathan LarsonNathan Larson
Apprentice at Brick By Brick MovingApprentice at Brick By Brick Moving
Stephen AfouStephen Afou
Unit Manager, Regional Exploration at Asanko Gold a subsidiary of Galiano GoldUnit Manager, Regional Exploration at Asanko Gold a subsidiary of Galiano Gold
Harley MooreHarley Moore
Chef at Millhouse Brick OvenChef at Millhouse Brick Oven