Kyle Duplacey
McHenry,IL
Summary
Driven professional with proven expertise in customer relations and efficient multitasking, honed as Restaurant Manager at Barleys Brewhaus. Excelled in building team agility, fostering customer loyalty, and enhancing sales through strategic product promotion and data analysis. Achieved significant improvements in customer satisfaction and operational efficiency by leveraging relationship-building skills and a fast-paced environment adaptability.
Overview
13
13
years of professional experience
Work History
Bartender/Assistant Bar Manager
River Street Tavern
01.2017 - Current
- Developed and maintained relationships with customers and suppliers.
- Cross-trained existing employees to maximize team agility and performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
Restaurant Manager
Barleys Brewhaus
05.2011 - 11.2016
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Education
Strength And Conditioning
College of Lake County
Grayslake, ILSkills
- Product Promotion
- Efficient multitasking
- Fast-Paced Environment
- Customer Service
- Customer Relations
- Team building
- Relationship Building
Timeline
Bartender/Assistant Bar Manager
River Street Tavern
01.2017 - Current
Restaurant Manager
Barleys Brewhaus
05.2011 - 11.2016
Strength And Conditioning
College of Lake County
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