JULIE MASTERS
Orange City,FL
Summary
Experienced case manager adept in crisis assessment and multidisciplinary teamwork, ensuring effective communication and care coordination. Proven ability to manage multiple cases efficiently while advocating for clients and maintaining compliance with documentation standards.
Overview
25
25
years of professional experience
Work History
CASE MANAGER
Beers and Gordon P.A.
Oviedo, USA
05.2022 - 08.2026
- Manage personal injury cases from initial intake through settlement, coordinating multiple aspects of each client's case and ensuring timely follow-up.
- Conduct intake interviews with prospective clients to gather information, identify needs, and determine case viability.
- Maintained consistent communication with clients about case progress, treatment status, documentation needs, and next steps to ensure informed decision-making.
- Monitor client treatment and case progression while coordinating information among clients, attorneys, medical providers, insurance companies, and other collateral sources.
- Requested, reviewed, and organized medical records, medical billing, police reports, and other documentation to support thorough case development.
- Analyzed medical records and created detailed treatment timelines to precisely document client history and progression for effective case management.
- Coordinate with medical providers and other collateral sources to obtain information and facilitate case resolution.
- Oversaw multiple active cases to ensure organized handling and timely progress. simultaneously while maintaining organization, confidentiality, accuracy, and established deadlines.
Legal Assistant
Normand PLLC
Orlando, Florida
01.2018 - 04.2022
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Managed case files and maintained organized documentation for legal proceedings.
- Coordinated client meetings, ensuring clear communication and scheduling efficiency.
- Communicated with clients regarding case updates and necessary documentation.
- Maintained client confidentiality in all matters.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
LEAD REGISTERED NURSE
MD Florida Hematology and Oncology
Orange City, USA
11.2015 - 12.2016
- Assessed patient needs and monitored responses to treatment, recognizing changes requiring prompt intervention.
- Educated patients regarding treatment, potential side effects, and treatment options using clear and compassionate communication.
- Coordinated daily activities of multidisciplinary team, enhancing collaboration among medical assistants, physicians, and nurse practitioner for improved patient care.
- Coordinated laboratory testing, treatment orders, referrals, and insurance-related documentation to support continuity of care.
- Facilitated communication between patients and healthcare providers to promptly address concerns and streamline care coordination, boosting patient satisfaction.
- Maintained accurate and confidential medical records in compliance with HIPAA requirements.
- Oversaw multiple patient needs and prioritized tasks in fast-paced healthcare environment, ensuring timely and effective care delivery.
MEDICAL OFFICE ASSISTANT
AdventHealth
Daytona Beach, USA
01.2012 - 01.2015
- Coordinated patient records, referrals, insurance forms, and appointments to streamline communication between patients and healthcare providers.
- Gathered and organized medical records to ensure providers had accurate information for appointments.
- Maintained confidentiality and compliance with HIPAA standards when handling sensitive patient information.
- Addressed patient questions and concerns, directing issues to appropriate staff members for timely resolution.
- Facilitated efficient patient flow and quality service by supporting physicians and clinical staff.
LEAD PARAMEDIC
EVAC Ambulance
Holly Hill, USA
10.2001 - 10.2011
- Responded to 911 emergency calls and provided assessment and treatment to patients experiencing medical and traumatic emergencies.
- Assessed patients in high-stress environments, determining appropriate treatment based on established protocols to ensure optimal care.
- Managed emergency scenes, coordinating personnel to deliver timely and effective patient care.
- Determined appropriate receiving facilities based on patient condition and treatment needs and coordinated patient transport.
- Documented patient condition, treatment provided, and patient response accurately in electronic medical records.
- Trained and mentored paramedic students and new employees, enhancing team readiness and improving patient care standards.
Education
Associate of Science - Nursing
Seminole State College
Sanford, FL11-2015
Paramedic Certification -
Seminole State College
Sanford, FL09-2001
Skills
- Case Management
- Client intake
- Care Coordination
- Needs Assessment
- Case Documentation
- Progress Monitoring
- Service Provider Coordination
- EHR Systems
- Electronic Records
- Client Communication
- Crisis intervention
- Client Advocacy
- Multidisciplinary Collaboration
- Confidential information handling
- HIPAA compliance
- Problem Solving
- Verbal communication
- Community resource navigation
Additional Qualifications
- Valid Driver's License
- Reliable Transportation
- Strong written and verbal communication
- Experienced working with multidisciplinary teams
- Comfortable managing sensitive and confidential information
- Strong crisis assessment and problem-solving skills
- Available for community-based work
Timeline
CASE MANAGER
Beers and Gordon P.A.
05.2022 - 08.2026
Legal Assistant
Normand PLLC
01.2018 - 04.2022
LEAD REGISTERED NURSE
MD Florida Hematology and Oncology
11.2015 - 12.2016
MEDICAL OFFICE ASSISTANT
AdventHealth
01.2012 - 01.2015
LEAD PARAMEDIC
EVAC Ambulance
10.2001 - 10.2011
Associate of Science - Nursing
Seminole State College
Paramedic Certification -
Seminole State College