Julie Miller
Summary
Result-driven Heavy Equipment Service Planner with extensive experience coordinating repair and service schedules for clients and technicians.
Skilled in optimizing workflow, managing technicians' assignments, and ensure timely completion of service operations to minimize client downtime.
Overview
23
23
years of professional experience
Work History
Service Planner
Empire CAT
Kingman, Arizona
07.2007 - Current
- One point of contact for external and internal clients
- Opened work orders and scheduled shop and field technicians.
- Scheduled technicians, managed workflow, and monitored job progress to ensure timely service delivery.
- Coordinated with technicians to ensure accurate service execution and completion within expected timeframes.
- Communicated service updates to customers promptly throughout the repair process.
- Reviewed completed service orders to confirm compliance with dealership standards and customer expectations.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Prepared cost estimates for repairs, upgrades, or additional services as requested by customers.
- Collaborated with sales team to create solutions that address customer needs while enhancing profitability.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with onboarding of new hires including management.
Field Estimator
Foxworth-Galbraith Lumber & Building Materials
Kingman, AZ
03.2003 - 07.2007
- Prepared estimates based upon limited information available at the early stages of a project.
- Analyzed blueprints and specifications to determine material requirements.
- Validated construction plans with field conditions to ensure precise estimating.
- Supported project managers in creating accurate budgets and timelines for project execution.
- Communicated effectively with subcontractors regarding project specifications and requirements.
- Maintained up-to-date knowledge of market trends and material costs.
- Developed strong relationships with vendors to enhance procurement processes.
Education
High School Diploma -
Lisle Sr High
Lisle, IL05-1993
Skills
- Workflow management
- Service coordination
- Cost estimation
- Customer relationship management
- Client billing and CAT warranty
- Team collaboration
- Training and mentoring
- Communication skills
Timeline
Service Planner
Empire CAT
07.2007 - Current
Field Estimator
Foxworth-Galbraith Lumber & Building Materials
03.2003 - 07.2007
High School Diploma -
Lisle Sr High