Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Gregory

Henderson,NV

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Service Planner CRC-Henderson

Empire Southwest
05.2023 - Current
  • Work safely at all times. Comply with all safety procedures, and slandered.
  • Provides administrative support to assigned department supervisor.
  • Monitor priorities and liaise between technicians, service advisors, and Product Sales Support Representatives delegating tasks to complete on time.
  • Monitor daily progress and work with leads and supervisors to provide guidance and direction to technicians and support team.
  • Contributed to development, implementation, and execution of programs to support and improve workflow and communication.
  • Create quotes and submit with condition reports to our product support team.
  • Work with supervisors to maintain professional, organized, and safe environment for employees.

Automotive Service Advisor

Sunset Auto Imports
07.2021 - 05.2023
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Read and followed technical documentation to complete accurate repairs.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.

Automotive Service Advisor

Atomic Motors
02.2021 - 07.2021
  • Give clients estimates on vehicle restoration. keep in contact with customer giving them weekly update on the progress of there restoration. Collect weekly payments from customers on there restorations.

Automotive Service Advisor

Elite Automotive
06.2020 - 01.2021

Create work order for our customers. Communicate to the technician the concerns of the customer. Communicate to customers the technicians diagnostics. Create estimates with part and labor, and availability and time frame to complete the repair. Stay is constant communication with customer to keep then updated and/or any other repairs/services needed.

Automotive Service Manager

Rebel Automotive
04.2018 - 03.2020

Create work order for our customers. Communicate to the technician the concerns. Create estimates with part cost, labor cost, and availability and time frame to complete the repair. Stay is constant communication with customer to keep then updated and/or any other repairs/services needed. Insure technicians are performing their assigned task. Review technicians time sheets and approve their hours for payroll. Confirm vender invoices to parts ordered on a monthly basis.

Automotive Service Advisor

Imperial Auto And Truck Service Center
09.2016 - 04.2018

Create work order for our customers. Communicate to the technician the concerns of the customer. Communicate to customers the technicians diagnostics. Create estimates with part and labor, and availability and time frame to complete the repair. Stay is constant communication with customer to keep then updated and/or any other repairs/services needed.

Automotive Service Advisor

Auto Tech
02.2013 - 09.2016

Create work order for our customers. Communicate to the technician the concerns of the customer. Communicate to customers the technicians diagnostics. Create estimates with part and labor, and availability and time frame to complete the repair. Stay is constant communication with customer to keep then updated and/or any other repairs/services needed.

Automotive Service Advisor

Bruce Shear Goodyear
04.2010 - 01.2013

Create work order for our customers. Communicate to the technician the concerns of the customer. Create estimates with part cost, labor cost, and availability and time frame to complete the repair. Stay is constant communication with customer to keep then updated and/or any other repairs/services needed.

Automotive Service Manager

Big 0 Tire
06.2007 - 03.2010
  • Over see day to day service operations. Make sure parts have been ordered and are correct to keep forward progress. Confirm proper repairs prior to customer delivery to ensure minimal come backs.

Education

High School Diploma -

Mililani High School
Mililani Town, HI
06.1993

Skills

  • Training Team Members
  • Customer Relationship Management
  • Parts Sales
  • Automotive Maintenance
  • Customer Consulting
  • Workflow Management

Certification

ASE Certified Service Advisor

Timeline

Service Planner CRC-Henderson

Empire Southwest
05.2023 - Current

Automotive Service Advisor

Sunset Auto Imports
07.2021 - 05.2023

Automotive Service Advisor

Atomic Motors
02.2021 - 07.2021

Automotive Service Advisor

Elite Automotive
06.2020 - 01.2021

Automotive Service Manager

Rebel Automotive
04.2018 - 03.2020

Automotive Service Advisor

Imperial Auto And Truck Service Center
09.2016 - 04.2018

Automotive Service Advisor

Auto Tech
02.2013 - 09.2016

Automotive Service Advisor

Bruce Shear Goodyear
04.2010 - 01.2013

Automotive Service Manager

Big 0 Tire
06.2007 - 03.2010

High School Diploma -

Mililani High School
John Gregory