Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Julie MILLER Stofko

Johns Creek,GA

Summary

Tactful Claims Specialist with 10 years of experience in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Claims Specialist

State Farm
04.2022 - Current
  • Investigated and managed a caseload of 300 un/underinsured motorist injury claims.
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Reviewed new files to determine the current status of injury claim and to develop a plan of action.
  • Escalated files with significant indemnity exposure to the supervisor for further investigation.
  • Collaborated with legal counsel to make organizational claims decisions aligning with governing laws.
  • Evaluated and settled complex insurance claims in strict timeframes.

Regional Sales Manager

A. Rifkin Company
05.2015 - 03.2022
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Consistently grew 8-state territory by 25% year over year.
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Managed 350 active accounts to retain existing relationships and grow share of business.
  • Conducted product demonstrations and presentations to potential clients to capture more sales
  • Finalized sales contracts with high-value customers
  • Executed successful promotional events and trade shows

Account Manager

OfficeMax
01.2013 - 01.2015
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.

Licensed Insurance Agent

State Farm
09.2012 - 04.2013
  • Calculated quotes and educated potential clients on insurance options.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Recommended type and amount of coverage based on analysis of customers' circumstances.

Education

Bachelor of Science - Community Health And Education

Towson University
Baltimore, MD

Skills

  • Liability Denials
  • Legal Standards
  • File Management
  • Accident Investigations
  • Recordkeeping Organization
  • Correspondence Preparation
  • Settlement determinations
  • Coverage assessments
  • Claims
  • Recordkeeping Organization
  • Correspondence Preparation
  • Insurance industry experience
  • Recordkeeping Organization
  • Correspondence Preparation
  • Recordkeeping Organization
  • Correspondence Preparation
  • Microsoft Office
  • Complex Coverage Issues
  • Insurance Terminology
  • Fraud Detection
  • Policy Requirements and Eligibility
  • Insurance Coverage Limits
  • Team Meetings

Certification

Licensed Insurance Adjuster - GA, SC, OK

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Claims Specialist

State Farm
04.2022 - Current

Regional Sales Manager

A. Rifkin Company
05.2015 - 03.2022

Account Manager

OfficeMax
01.2013 - 01.2015

Licensed Insurance Agent

State Farm
09.2012 - 04.2013

Bachelor of Science - Community Health And Education

Towson University
Julie MILLER Stofko