Julie Moore
Dunn,NC
Summary
Experienced Medical Assistant currently working as Center Lead and Certified Clinical Trainer in an Urgent Care facility. Proven ability to establish and maintain excellent communication and relationships with patients and staff. Dedicated to identifying patient needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of customer service.
Overview
18
18
years of professional experience
Work History
Center Lead/Certified Clinical Trainer/Medical Assistant
Fast Med Urgent Care
07.2021 - Current
- Performed a variety of clinical duties including obtaining vitals, phlebotomy, conducting testing, and performing x-rays.
- Timely communication with patients regarding lab results.
- Maintained and audited required documentation and standards for Joint Commission compliance.
- Provided initial and refresher training for multiple Medical Assistants throughout the region.
- Maintained adequate supply levels for efficient clinic operations.
- Ensured accurate deposit reconciliation weekly
- Facilitated adequate scheduling of staff based on clinic needs
- Worked closely with Center Manager to identify areas of improvement and devise solutions.
- Promoted high standards through personal example to help team members understand expected behaviors to align with company values.
Patient Account Representative
Wake Physician Practices
01.2015 - 11.2017
- Worked well independently and on the education team to solve problems and provide support to all Wake Physician outpatient clinics.
- Provided superior customer service to patients by addressing all questions and concerns.
- Fully engaged with team members to achieve the highest level of productivity.
- Provided support and training to newly hired patient account representatives.
- Worked in various specialty practices making appointments, collecting payments, correcting billing errors, scheduling diagnostic testing/surgeries, obtained prior authorizations, verified insurance coverages, and scheduled referrals.
Medical Assistant/Floater
WPP Harnett Surgical Associates
05.2013 - 01.2015
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic.
- Coded/billed surgeries and inpatient. consultations for multiple providers
- Worked as a float to assist co workers that were out of the office including front desk, nursing staff, and scheduling coordinator
Medical Coder
Village Surgical Associates
08.2012 - 05.2013
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
Teachers Assistant/Bus Driver
Coats Elementary School
08.2007 - 06.2012
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Assisted teachers in multiple grade levels with monitoring students and administrative duties.
- Maintained medical documentations and legal paperwork for students.
Medical Assistant
Coats Medical Clinic
10.2005 - 07.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Associate of Arts - Associates in Arts-college Transfer Program
Wake Technical Community College
Raleigh, NC12.2020
Certified Medical Assistant
Central Carolina Community College
Sanford, NC07.2004
Skills
- Clinical Expertise
- Team Leadership
- Customer Service
- Staff Development
Timeline
Center Lead/Certified Clinical Trainer/Medical Assistant
Fast Med Urgent Care
07.2021 - Current
Patient Account Representative
Wake Physician Practices
01.2015 - 11.2017
Medical Assistant/Floater
WPP Harnett Surgical Associates
05.2013 - 01.2015
Medical Coder
Village Surgical Associates
08.2012 - 05.2013
Teachers Assistant/Bus Driver
Coats Elementary School
08.2007 - 06.2012
Medical Assistant
Coats Medical Clinic
10.2005 - 07.2007
Associate of Arts - Associates in Arts-college Transfer Program
Wake Technical Community College
Certified Medical Assistant
Central Carolina Community College
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