Mileva Vuckovich
Summary
Years of retail experience. Accustomed to keeping orderly and tidy work areas, work stations and retail display cases. Possesses outstanding customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Bakery Associate and Barista
Martins Food Store/Starbucks
08.2020 - 08.2023
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Used utensils and equipment to portion, wrap and display bakery items.
- Measured and mixed ingredients accurately to assist in baking process.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Service Associate
Fresh Thyme
08.2016 - 08.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Private Nanny
Private Home
09.2014 - 08.2016
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Led indoor and outdoor activities to entertain and occupy children.
- Organized different types of activities to enhance physical and intellectual development.
- Assisted with light housekeeping duties as well as running errands.
- Taught children basic life skills, manners and personal hygiene.
- Engaged with children on individual basis to build positive relationships.
- Monitored children's play activities to verify safety.
Bakery Associate
Walmart
07.2011 - 09.2014
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Maintained tidy and organized work area to comply with cleanliness standards.
Bakery Associate
Meijer
07.2010 - 07.2011
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Measured and mixed ingredients accurately to assist in baking process.
Early Child Development Assistant
ECDC
08.2007 - 07.2010
- Observed children to recognize and maintain strong awareness of developmental progress.
- Monitored children's activities throughout day to maintain overall safety.
- Built and maintained strong parent and student relationships.
Education
East Lake High School
Tarpon Springs, FL06.2007
Skills
- Cooking and Baking
- Accurate Order Fulfillment
- Flexible Hours
- Telephone Etiquette
- Meeting Sales Goals
- Food Preparation and Safety
Timeline
Bakery Associate and Barista
Martins Food Store/Starbucks
08.2020 - 08.2023
Customer Service Associate
Fresh Thyme
08.2016 - 08.2020
Private Nanny
Private Home
09.2014 - 08.2016
Bakery Associate
Walmart
07.2011 - 09.2014
Bakery Associate
Meijer
07.2010 - 07.2011
Early Child Development Assistant
ECDC
08.2007 - 07.2010
East Lake High School