Julie Ostrowski
Lincoln Park
Summary
Dynamic professional with extensive experience in customer service and safety compliance at Molly Maid. Proven ability to foster strong customer relationships and resolve conflicts effectively. Skilled in cleaning equipment operation and maintaining high standards of cleanliness, ensuring a welcoming environment that enhances customer satisfaction. Adaptable and committed to excellence in every task.
Overview
5
5
years of professional experience
Work History
Professional House Cleaner
Molly Maid
Beverly Hills
05.2023 - Current
- Cleaned building floors by sweeping, mopping and scrubbing.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Dusted furniture, shelves, window sills and other surfaces.
- Communicated with customers about requests for additional supplies or cleaning services.
Barista
Dunkin
Allen Park
02.2022 - 05.2023
- Managed cash register and processed transactions with accuracy and integrity.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Head Hostess/Restaurant Server
Fogo de Chao
Troy
07.2021 - 02.2022
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Team Member
Taco Bell
Lincoln Park
03.2020 - 06.2021
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Developed positive customer relationships through friendly greeting and excellent service.
- Adhered to safety guidelines while operating machinery or stocking shelves.
Education
High School Diploma -
Theodore Roosevelt High School
Wyandotte, MI05-2022
Skills
- Customer service
- Customer relationship management
- Safety compliance
- Cleaning equipment operation
- Conflict resolution
- Time management
- Problem solving
- Adaptability to change
Timeline
Professional House Cleaner
Molly Maid
05.2023 - Current
Barista
Dunkin
02.2022 - 05.2023
Head Hostess/Restaurant Server
Fogo de Chao
07.2021 - 02.2022
Team Member
Taco Bell
03.2020 - 06.2021
High School Diploma -
Theodore Roosevelt High School