Julie Penhollow
Fort Walton Beach,FL
Summary
Dynamic owner-operator with a proven track record at Boca Raton Resort & Beach Club, excelling in operations management and customer service. Expert in staff training and marketing strategy development, driving increased customer satisfaction and profitability. Renowned for building strong vendor relationships and optimizing inventory management to enhance operational efficiency.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Fokkers Bar & Grille
12.2022 - 12.2025
- Managed daily operations, ensuring efficient workflow and service quality.
- Trained staff on food safety standards and customer service protocols.
- Developed and implemented marketing strategies to enhance brand visibility.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Established vendor relationships, negotiating favorable terms for supplies.
- Analyzed customer feedback to improve menu offerings and dining experience.
- Coordinated events and promotions, driving increased foot traffic and sales.
- Implemented cost-control measures, improving overall profitability of the establishment.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
Head Bartender
Boca Raton Resort & Beach Club, The Blue
01.2014 - 09.2021
- Led bar operations, ensuring high-quality service and guest satisfaction in fast-paced environment.
- Trained and mentored junior bartenders, enhancing team performance and skill development.
- Developed innovative cocktail menu, incorporating seasonal ingredients to elevate guest experience.
- Managed inventory levels, optimizing stock control and reducing waste through effective ordering practices.
Paradise Cafe
Owner-Operator
09.2010 - 08.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Cassadaga Valley
Sinclairville, NYSkills
- Operations management
- Hiring
- Business planning
- Staff training and development
- Personnel management
- Staffing
- Operations oversight
- Inventory management
- Payroll processing
- Relationship management
- Operational reporting
- Budget development
- Human resource management
- Marketing strategy development
- Performance analysis
- Marketing expertise
- Business operations management
- Client relationship management
- Recruiting and hiring
- Sales strategy development
- Financial reporting
- Cost management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Schedule management
Timeline
Owner/Operator
Fokkers Bar & Grille
12.2022 - 12.2025
Head Bartender
Boca Raton Resort & Beach Club, The Blue
01.2014 - 09.2021
Paradise Cafe
Owner-Operator
09.2010 - 08.2013
High School Diploma -
Cassadaga Valley