JULIE QUEEN
Omaha,NE
Summary
Dedicated behavioral health professional with expertise in supporting adults with severe mental illness, homelessness, and co-occurring disorders. Specializes in case management, crisis intervention, and client engagement. Experienced in resource coordination and effective communication to enhance service delivery and foster strong client relationships.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Mental Health Diversion-Intensive Case Manager
Douglas County Community Mental Health Center
Omaha, NE
11.2022 - Current
- Provide intensive case management and coordinated support to participants navigating behavioral health and community-based services.
- Collaborate with multidisciplinary professionals and community partners to support continuity of care and effective service delivery.
- Use motivational interviewing, crisis-management strategies, and strengths-based communication to promote engagement and progress.
- Build strong rapport, communicate complex information clearly, and support participants in identifying and pursuing individualized goals.
- Coordinated referrals, community resources, treatment planning, and services tailored to individual needs and goals, ensuring comprehensive support.
- Maintain accurate documentation, manage caseload responsibilities, and work within program, clinical, and insurance requirements.
- Screen potential participants to make sure that they qualify for and that they are willing to participate in the program.
- Collaborated with City and County prosecutors and public and private defenders to update them on participants' progress toward achieving their goals.
Sales Representative
Perspire Sauna Studio
Omaha, NE
09.2024 - 09.2026
- Delivered welcoming, consultative customer experiences by identifying client needs and recommending tailored services.
- Build relationships with prospective and existing clients through active listening, clear communication, and consistent follow-up.
- Supported sales growth through engaging leads, educating clients on services, discussing memberships, and facilitating conversions.
- Address customer questions and concerns professionally while maintaining a positive, service-first studio environment.
- Maintain a clean, organized, and welcoming studio by following established cleanliness, sanitation, and facility guidelines.
- Addressed customer questions and concerns professionally, fostering a positive, service-first studio environment.
Community Support Specialist
Community Alliance
Omaha, NE
10.1997 - 11.2022
- Supported adults with severe and persistent mental illness, individuals experiencing homelessness, and co-occurring disorders to enhance stability in home and community settings.
- Managed a caseload of approximately 18–23 consumers while maintaining required documentation and service standards.
- Connected consumers with community resources, made referrals, and developed, implemented, and maintained individualized treatment plans.
- Coordinated insurance authorizations and managed benefits to ensure seamless access to services.
- Developed, implemented, and maintained individualized treatment plans while connecting consumers with community resources and making referrals.
- Collaborated with professionals and used motivational interviewing to help consumers identify strengths and work through stages of change.
Education
Bachelor's of Arts Degree - Social Work
Chadron State College
Skills
- Crisis Intervention
- Motivational Interviewing
- Case Management
- Behavioral Health
- Risk Assessment
- Client Engagement
- Treatment Planning
- Resource Coordination
- Community Referrals
- Insurance Authorization
- Documentation
- De-escalation
- Time Management
- Team Collaboration
- Lead conversion
- Relationship Building
- Needs-Based Communication
- Studio Cleanliness
- Sanitation Guidelines
- Client relations
Personal Information
- Title: Intensive Case Manager | Behavioral Health | Client Services & Sales
- Driving License: Driver's License
- Work Permit: Authorized to work in the U.S.
Certification
BLS Certification, Driver's License, Authorized to work in the U.S.
Timeline
Sales Representative
Perspire Sauna Studio
09.2024 - 09.2026
Mental Health Diversion-Intensive Case Manager
Douglas County Community Mental Health Center
11.2022 - Current
Community Support Specialist
Community Alliance
10.1997 - 11.2022
Bachelor's of Arts Degree - Social Work
Chadron State College