Julie Reigle
Pasadena,MD
Summary
Goal-oriented individual with distinguished client relations experience for over 30 years. Looking for a company that offers a positive atmosphere to learn and implement new skills for the betterment of the organization. Experienced professional with a history of working in Client Development, Client Service and the Financial Services Industry. Quick learner, organized individual with a vast knowledge of customers satisfaction. Experienced in client communication, management, and team leadership Managed portfolios for many elite Fortune 500 Companies.
Overview
30
30
years of professional experience
Work History
Client Account Manager
D&S Global Solutions
08.2002 - Current
- New Project Onboarding (Project planning, obtain client expectations, outline details of project plan to management)
- Oversee project development of new and existing clients
- Assist dedicated Sales VP with client portfolio
- Visit Clients and prospective clients
- Coordinate communications between our clients, operations team, collections group, company directors
- Continue and maintain strong working relationships with clients
- Coordinate project billing and financials
- Create detailed reporting for department heads
- Training of new CAM team members
- Created Performance Reporting/Dashboards
- Responsible for identifying performance issues and address with department heads
- Assisted in client billing and reconciling issues
Client Service Manager
D&S Global Solutions
06.2018 - 08.2019
- In addition to my Client Account Manager position, I oversaw the Client Service Department
- Manager of 5 team members
- Worked in a email ticketing system, Zendesk
- Monthly initiatives set for agent bonus opportunities
- Training and regularly mentored associates on performance strategies and Client Service techniques
- Provided insight, direction and guidance to team on projects each agent was handling
- Motivate and maintain positive working environment
Client Service Representative
NCO Financial Group
05.1993 - 07.2002
- Assist sales with Client Portfolios
- Visit Clients and prospective clients
- Coordinate communications between our clients, operations team, collections group, company directors
- Dedicated CSR to Telecommunication clientele
- Oversee project development of new and existing clients
- Liaison between collections team and clients
- Communicate with clients and issues, concerns, changes or updates to programs and update necessary management teams
Education
Fleet Business School
Annapolis, MDSeverna Park High School
Severna Park, MD06.1992
Skills
- Requirements Elicitation
- Problem Solver
- Salesforce CRM Experience
- Workflow Improvements
- Sales Team Development
- Problem Resolution
- Customer Relationship Management
- Client Rapport-Building
- Detailed Oriented
Timeline
Client Service Manager
D&S Global Solutions
06.2018 - 08.2019
Client Account Manager
D&S Global Solutions
08.2002 - Current
Client Service Representative
NCO Financial Group
05.1993 - 07.2002
Fleet Business School
Severna Park High School