A dynamic leader with a proven track record at Jasper Treatment Services, I excel in operations management and customer relations. Leveraging strategic planning and relationship building, I've spearheaded initiatives that significantly enhanced company productivity and client satisfaction. My approach combines rigorous quality management systems with a keen focus on employee development, driving both business growth and team excellence.
Work History
Owner
Jasper Treatment Services
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Nurse Practitioner
ThedaCare Physicians
Appropriately diagnosed and treated variety of diseases and injuries through careful questioning and assessment of patient symptoms.
Discussed care plans with patients and explained test results and proper use of medications.
Educated patients on treatment options, medical needs, and non-medical options for treatments and therapy.
Worked with families, caregivers and patients to determine best options for treatment, diagnosis, and prevention.
Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
Ordered and interpreted diagnostic tests to develop and implement treatment plans.
Performed patient physicals and compared and contrasted results with established medical records to provide proper diagnosis and facilitate appropriate treatment.
Assessed and diagnosed patients, determining appropriate treatment plans in a timely manner.
Performed comprehensive physical examinations and documented patient histories to gather information and identify health issues.
Nurse Practitioner
Integrated Pain Management
Ordered and interpreted diagnostic tests to develop and implement treatment plans.
Performed patient physicals and compared and contrasted results with established medical records to provide proper diagnosis and facilitate appropriate treatment.
Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
Educated patients on treatment options, medical needs, and non-medical options for treatments and therapy.
Director Clinical Operations
Holy Family Memorial
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Increased company revenue by streamlining processes and implementing cost-saving measures.
Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
ADON
Bridgewood Health Care Center
Assisted in developing policies and procedures that were in compliance with state regulations, maintaining accreditation standards for the facility.
Mentored new nursing staff, fostering professional growth and development while maintaining high standards of patient care.
Championed an atmosphere of continuous learning among nursing staff by promoting professional development opportunities such as conferences, workshops, and certifications.
Managed staffing needs effectively, ensuring appropriate nurse-to-patient ratios during all shifts.
Streamlined communication between nursing departments for efficient workflow and patient care coordination.
Oversaw infection control efforts throughout the facility, contributing to reduced transmission rates among patients and staff members alike.
Facilitated open communication among team members, promoting a positive work environment conducive to collaboration and problemsolving.
Reduced medication errors by conducting thorough medication administration audits and providing feedback to nursing staff.
Collaborated with interdisciplinary teams to develop individualized care plans for patients, ensuring optimal health outcomes.
Contributed to successful Joint Commission accreditation renewal through meticulous documentation review and adherence to best practices within the department.
Assisted in the recruitment, hiring, and retention of top nursing talent by participating in job fairs, conducting interviews, and providing mentorship to new hires.
Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
Triage Nurse
ThedaCare Physicians
Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
Obtained case history and gathered triage information to determine appropriate avenue for care.
Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
Monitored compliance and evaluated effectiveness of home treatment instructions.
Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
Integrated evidence-based practices into daily tasks, ensuring consistency in delivering high-quality care across all populations served.
Provided clear and concise instructions to patients regarding home care plans, ensuring proper understanding and adherence to treatment protocols.
Educated patients on self-care strategies and preventative measures to minimize future health complications.
Education
MSN - Nursing
Concordia University
Mequon, WI
05.2017
BSN - Nursing
UWGB
Green Bay, WI
05.2017
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Operations Management
Strategic Planning
Staff Management
Marketing
Team Oversight
Staff hiring
Employee Development
Budget Development
Regulatory Compliance
Talent Development
Human Resource Management
Quality Management Systems
Timeline
Owner
Jasper Treatment Services
Nurse Practitioner
ThedaCare Physicians
Nurse Practitioner
Integrated Pain Management
Director Clinical Operations
Holy Family Memorial
ADON
Bridgewood Health Care Center
Triage Nurse
ThedaCare Physicians
MSN - Nursing
Concordia University
BSN - Nursing
UWGB
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