Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Reynolds

Cincinnati,OH

Summary

Detail-oriented Lending Consultant with proven expertise in customer engagement and clear communication. Skilled in processing loan documentation and evaluating credit applications, ensuring a seamless experience for clients.

Overview

8
8
years of professional experience

Work History

Lending Consultant

Lendmark
Hamilton, OH
08.2024 - Current
  • Assisted clients in understanding loan options and terms.
  • Evaluated credit applications for approval and compliance.
  • Processed loan documentation accurately and efficiently.
  • Educated borrowers on financial products and services available.
  • Collaborated with colleagues to enhance customer service experiences.
  • Maintained organized records of client interactions and transactions.
  • Provided support during the loan closing process for clients.
  • Processed payments from customers according to established payment plans.
  • Developed strong relationships with existing customers, built trust, and provided excellent customer service.
  • Assisted customers in completing loan applications accurately and within required timeframes.
  • Provided expert advice to customers on loan products and services.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Collected past due loans, keeping credit and collateral exceptions within policy ranges.
  • Verified client financial information to determine creditworthiness and loan eligibility.

Lead Teller

KeyBank
Fairfield, OH
01.2018 - 07.2024
  • Supervised daily operations and staff activities in a busy retail banking environment.
  • Processed customer transactions while ensuring compliance with banking policies and procedures.
  • Trained new tellers on systems, customer service, and operational standards.
  • Resolved customer inquiries and issues with professionalism and empathy.
  • Managed cash handling procedures to maintain accuracy and security protocols.
  • Collaborated with management to enhance branch service delivery and efficiency.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Identified potential fraud risks or suspicious activities within the branch's financial accounts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Provided ongoing coaching and feedback to tellers on their job performance.
  • Developed strategies to increase sales opportunities among customers by cross-selling bank services or products.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Audited teller transactions for accuracy prior to submission for processing.
  • Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
  • Conducted regular audits of operational processes to identify areas for improvement.
  • Reviewed customer account information to verify accuracy and resolve any outstanding issues.
  • Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
  • Performed currency transaction reports for foreign currency.
  • Monitored daily cash levels in the vault and reconciled discrepancies.
  • Maintained up-to-date knowledge of current bank products and services for customers' convenience.
  • Coordinated scheduling of teller staff to ensure adequate coverage during peak hours.
  • Maintained cash drawer within prescribed cash limits and meet cash balancing requirements.
  • Transmitted orders to supply cash to meet daily needs.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.

Education

GED -

Community High School
Kissimmee, FL
03-1997

Skills

  • Customer engagement
  • Clear communication
  • Task prioritization
  • Team collaboration
  • Relationship building
  • Loan processing
  • Payment processing
  • Excellent time management

Timeline

Lending Consultant

Lendmark
08.2024 - Current

Lead Teller

KeyBank
01.2018 - 07.2024

GED -

Community High School

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