Julie Rinehart
Littleton,CO
Summary
Seasoned in enhancing customer experiences, I excel in technical support and assertiveness, ensuring swift resolution of complex issues. My background spans critical roles from complaint handling to account management, significantly improving service quality. Expert in leveraging clerical support skills, I've adeptly managed escalated matters, embodying a customer-focused approach to drive satisfaction and loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service / Assistant / Moderator
T Nation Biotest
04.2008 - 05.2024
- Online forum moderator (https://forums.t-nation.com/)
- Facebook content, with articles and responding to private messages.
- LiveChat, HelpDesk, emails, and inbound calls to help customers with their accounts.
- This includes, but is not limited to, general inquiries, discounts, supplement advice, password resets, order placement, and issues with orders and deliveries.
- Verify reviews, and respond if needed.
- Spike Energy order placement from inbound calls.
Customer Service
Citibank
01.2004 - 11.2007
- Handled escalated customer service matters professionally.
- Managed customer service inquiries and complaints.
- Review reports for possible fraudulent activity, and call customers to verify.
- Outbound collection calls.
Customer Service
BedandBreakfast.com
01.2002 - 01.2004
- Supporting innkeepers with their profiles on our site and WorldRes.com.
Customer Service
Diners Club International
09.1999 - 01.2002
- Inbound calls for the Club Rewards Department.
- Explanation of reward options, redemption of points and miles.
Education
High School -
Sheridan High School
05.1999
Skills
- Technical support
- Clerical support
- Customer focus
- Complaint handling
- Account management
- Call center operations
- Complaint resolution
- Assertiveness
References
References available upon request.
Timeline
Customer Service / Assistant / Moderator
T Nation Biotest
04.2008 - 05.2024
Customer Service
Citibank
01.2004 - 11.2007
Customer Service
BedandBreakfast.com
01.2002 - 01.2004
Customer Service
Diners Club International
09.1999 - 01.2002
High School -
Sheridan High School
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