Philemon Alimasi
Tempe,AZ
Summary
Professional with solid experience in IT support, prepared for this role. Skilled in troubleshooting, network management, and software installation. Strong focus on team collaboration and achieving results. Reliable and adaptable, with excellent problem-solving abilities and strong communication skills. Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
5
5
years of professional experience
1
1
Certification
Work History
School IT Assistant/ Customer Service
Mesa Community College
12.2023 - 07.2024
- Installing new software and upgrading existence software
- Providing Technical support for students
- Running diagnostics on hardware and software issues
- Training students on software applications and best practices
- Maintaining hardware peripherals and ensuring optimal performance
- Assisting in setup and configuration of classroom technology
- Documenting IT procedures and creating user guides for students
Customer Service
AT&T
04.2019 - 11.2023
- Greeted customers and assisted complaints to resolve product and service issues
- Clarifying customer complaints to resolve product and service issues
- Listen to the questions and concerns of customers and respond with answers and solutions
- Worked diligently to meet or exceed special goals, such as credit card applications, special donations, and specific product promotions, on a regular basis
- Assist customers politely in person over the phone
Education
Highschool Diploma -
Lincoln High Shool
Sioux falls, South dakota05.2017
Associate of Applied Science - Computer science
Mesa Community College
Mesa, Arizona05.2026
Skills
- Software Installation
- Helpdesk support
- Incident Management
- Information Security
- Remote Support
- Application support
- System Configuration
- Hardware maintenance
- Cybersecurity Practices
- Programming Languages
- Technical Troubleshooting
- Technical Support
- Software installations
- IT service management
- Hardware Configuration
- Customer Service
Volunteer Experience
Youth Kids Referee, 3 months of community service/ Assistant and center Referee
Certification
- [Semi conductor Tech ] Mesa community college ]
Timeline
School IT Assistant/ Customer Service
Mesa Community College
12.2023 - 07.2024
Customer Service
AT&T
04.2019 - 11.2023
Highschool Diploma -
Lincoln High Shool
- [Semi conductor Tech ] Mesa community college ]
Associate of Applied Science - Computer science
Mesa Community College
Similar Profiles
Nathaniel WiskiaNathaniel Wiskia
Contact Center Outreach at Mesa Community CollegeContact Center Outreach at Mesa Community College
Michael GoeMichael Goe
Financial Aid/Enrollment Services Specialist at Mesa Community CollegeFinancial Aid/Enrollment Services Specialist at Mesa Community College
Teresa KallochTeresa Kalloch
Program Analyst (CCIP Coordinator) at Mesa Community CollegeProgram Analyst (CCIP Coordinator) at Mesa Community College