Tonya Hunt
Leavenworth,KS
Summary
Detail-oriented customer service representative with over 14 years of experience in managing telephonic and video court hearings. Skilled in scheduling, staff training, and maintaining high standards of customer satisfaction through effective communication and problem-solving.
Overview
24
24
years of professional experience
Work History
Customer Service Representative/Video Moderator
CourtCall, LLC
Torrance, CA
07.2012 - 05.2026
- Configured and monitored telephonic and video court hearings ensuring that events occurred once the judge was ready, with correct participants, and that all obligations were met to court and attorney satisfaction.
- Handled specialized courts such as family law, mental health hearings and bankruptcies.
- Managed scheduling to ensure associated were available to set up and monitor calls originating in the US and Canada.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed scheduling for court appearances, ensuring timely and accurate coordination.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Support Specialist
Premiere Global Service
Lenexa, KS
03.2005 - 07.2007
- Configured and monitored conference calls for corporate, legal, media and medical purposes ensuring that events occurred on time, with correct participants, and that all contracted obligations were met to client satisfaction.
- Managed scheduling, training of internal, local resources to ensure that local associates were available to set up and monitor calls originating both nationally and internationally.
- Managed scheduling, training of remote, home-based associates to ensure that they are available to set up and monitor calls originating both nationally and internationally.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined support processes to enhance response times and improve customer satisfaction.
Operations Supervisor
Connex International
Lawrence, KS
02.2002 - 02.2005
- Oversaw daily operations, ensuring adherence to safety protocols and operational standards.
- Configured and monitored conference calls for corporate, media and medical purposes ensuring that events occurred on time, with correct participants, and that all contracted obligations were met to client satisfaction.
- Trained and mentored staff, enhancing team performance and productivity levels.
Education
High School Diploma -
Leavenworth Senior High School
Leavenworth, KSSkills
- Customer service
- Active listening
- Data entry
- Call center experience
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Data collection
- Staff training
- Technical support
Timeline
Customer Service Representative/Video Moderator
CourtCall, LLC
07.2012 - 05.2026
Customer Support Specialist
Premiere Global Service
03.2005 - 07.2007
Operations Supervisor
Connex International
02.2002 - 02.2005
High School Diploma -
Leavenworth Senior High School