Julie Roark
Summary
Seeking an administrative office position that can benefit from my experience in customer service, directing work flow and fast pace settings, and office management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Barclays Bank
04.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Driver
Assist Services LLC
12.2022 - 04.2023
- Assist special need children to and from school
- Assist with calming special need children down when needed.
Driver
Med Force One
09.2022 - 04.2023
- Assist special need children to and from school
- Assist with calming special need children down when needed.
Medical Assistant
333 Therapeutics Consulting
01.2022 - 08.2022
- Responsible for appointment scheduling
- Insurance verification
- Timely communications between clients and the provider
- Front-office organization and clerical tasks.
Medical Assistant
Dr. Jennifer Winters Internal Medicine Practice
01.2022 - 08.2022
- Maintained electronic records
- Prepared patients and room for examination
- Assisted clinicians with exams and tests
- Performed front-desk clerical tasks.
Mental Health Technician
Atrium Medical Center
08.2021 - 01.2022
- Provided supportive services and direct care to those experiencing mental health challenges to ensure their well-being and the safety of those around them
- Skilled in crisis management and verbal de-escalation.
Office Manager
LifeStance Health
05.2021 - 08.2021
- Directed the day-to-day operations in multi-provider practice including greeting clients, appointment scheduling, payment collections, supply inventory and ordering.
Medical Assistant
Cincinnati Comprehensive Pain Center
04.2021 - 05.2021
- Insurance verification
- Maintain electronic records
- Prepared patients and rooms for examination
- Assisted clinicians with exams and tests
- Performed front-desk clerical tasks.
Medical Assistant
Staffing Solutions
03.2021 - 04.2021
- Scheduled appointments
- Lab draws
- Drug test collections/drug screens
- Took Vitals.
Hospital Unit Coordinator/Patient Care Assistant
Fort Hamilton Hospital
01.2010 - 02.2020
- Provided care in several clinical areas with the goal to improve patient outcomes and care experiences
- Served on the Wound Care Committee and shared Governance Committee
- Knowledgeable in Electronic Medical Record EPIC system.
Education
GED -
07.2009
Skills
- Customer Service
- Electronic Record Keeping
- Electronic Data Entry
- Payment Collections
- Scheduling
- Supply Inventory and Ordering
- Insurance verification
- Crisis Management and Verbal De-escalation
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
- Medical Assistant, 12/2020
- State Tested Nursing Assistant, 06/1994
Timeline
Customer Service Representative
Barclays Bank
04.2023 - 05.2024
Driver
Assist Services LLC
12.2022 - 04.2023
Driver
Med Force One
09.2022 - 04.2023
Medical Assistant
333 Therapeutics Consulting
01.2022 - 08.2022
Medical Assistant
Dr. Jennifer Winters Internal Medicine Practice
01.2022 - 08.2022
Mental Health Technician
Atrium Medical Center
08.2021 - 01.2022
Office Manager
LifeStance Health
05.2021 - 08.2021
Medical Assistant
Cincinnati Comprehensive Pain Center
04.2021 - 05.2021
Medical Assistant
Staffing Solutions
03.2021 - 04.2021
Hospital Unit Coordinator/Patient Care Assistant
Fort Hamilton Hospital
01.2010 - 02.2020