JULIE ROBLES
Chicopee,MA
Summary
Program Director with more than 7 years of experience overseeing program operations, staff supervision, and client support services. Highly skilled in problem resolution, team leadership, and optimizing program efficiency. Dedicated to maintaining high-quality services and ensuring organizational compliance and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Director
Servicenet
- Current
- Oversee and manage daily operations of multiple programs to ensure high-quality service delivery.
- Provide leadership and supervision to staff, ensuring support, development, and adherence to program expectations.
- Coordinate program evaluations, identify areas for improvement, and implement strategic solutions.
- Ensure compliance with policies, regulations, and client care standards.
- Manage confidential matters including staffing, scheduling, payroll, and client concerns.
- Promote a positive, client-centered program culture.
- Manage health insurance renewals for clients, ensuring accuracy, timeliness, and continuity of coverage.
Program Manager II
Pathlight Group
04.2018 - Current
- Organized daily operations of residential programs for clients requiring direct and indirect care.
- Conducted program evaluations and recommended improvements.
- Supervised Direct Care professionals.
- Maintained programmatic goals supporting client needs.
- Ensured resident preferences while following policies and regulations.
- Managed confidential matters and payroll.
- Assigned tasks to direct care staff and monitored performance.
PCA
Home Health Solutions
09.2015 - 01.2017
- Provided compassionate care to patients.
- Assisted with ADLs to support independence.
- Maintained a clean and safe environment.
- Developed individualized care plans with healthcare teams.
- Monitored and documented patient health changes.
Education
High School - undefined
Holyoke High School
Holyoke, Massachusetts01.2012
Skills
- Project Management
- Microsoft Office
- Interpersonal Communication
- Budget Management
- Problem Solving
- Leadership
- Time Management
Certification
First Aid / CPR / MAP Certified
Timeline
Program Manager II
Pathlight Group
04.2018 - Current
PCA
Home Health Solutions
09.2015 - 01.2017
Program Director
Servicenet
- Current
High School - undefined
Holyoke High School