Julie Sliskovic
Chandler,AZ
Summary
Highly skilled Training and Development Specialist adept at designing and implementing corporate training programs. Demonstrates expertise in developing curriculum, conducting workshops, and facilitating learning for diverse professionals. Excels at identifying skill gaps and implementing targeted training initiatives to enhance productivity and business operations. Seasoned leader with a strong background in strategic planning, team motivation, and conflict resolution.
Overview
18
18
years of professional experience
Work History
Property Claims Specialist
Chubb Insurance
Phoenix, AZ
10.2023 - Current
- Assessed policy provisions for compliance with state regulations
- Examined field investigation data to devise effective strategies
- Assessed estimates of repair or replacement costs for damaged property using industry resources.
- Maintained accurate records of all claims activities including correspondence, reports, photographs.
- Monitored the progress of outstanding claims to ensure timely resolution.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Property Claims Supervisor
Farmers Insurance Company
Phoenix, AZ
10.2017 - 08.2023
- Supervised team adherence to corporate claims processes
- Investigated claims ensuring compliance with standards
- Enhanced case management by establishing best practices
- Assembled skilled teams of 7 claims adjusters committed to timely resolutions
- Fostered strong stakeholder connections enhancing claims processes
- Communicated timely claims updates to relevant departments
- Led enhancement of insurance claims procedures through domain expertise
Training and Development Specialist
Farmers Insurance Company
Phoenix, AZ
05.2015 - 10.2017
- Collaborated with department heads to determine training needs
- Created comprehensive training manuals
- Collaborated with central management to determine training requirements
- Organized training sessions, securing necessary facilities
- Implemented strategies enhancing training program efficiency
- Designed robust training programs aligning with company goals
- Developed instructional resources encompassing manuals, presentations, workbooks, and handouts
- Conducted technical training sessions for employees.
- Guided new employees in mastering essential job skills
- Evaluated employee performance in training sessions
- Researched industry trends on training development practices
- Discovered enhancements for current course content designs
- Aided in formulating continuous professional growth strategies.
- Successfully met training objectives through strategic course development
Senior Auto Liability Claims Adjuster
Farmers Insurance Company
Phoenix, AZ
01.2013 - 05.2015
- Worked productively in fast-moving work environment to process large volumes of claims
- Analyzed and addressed escalated claims to resolve issues quickly
- Collaborated with internal departments and external vendors to achieve fast resolution of claims
- Followed up with customers on unresolved issues
- Researched and analyzed complex claims to determine next steps and possible outcomes
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly
- Monitored and managed claim expenses to control costs and maximize profitability
Comprehensive Property Liability Adjuster
Farmers Insurance Company
Phoenix, AZ
01.2011 - 01.2013
- Researched and analyzed complex claims to determine next steps and possible outcomes
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs
- Monitored and managed claim expenses to control costs and maximize profitability
Auto Liability and Property Adjuster
Progressive Insurance
Phoenix, AZ
01.2007 - 01.2011
- Negotiated settlements with claimants and claimants' attorneys
- Checked and verified evidence, reports, medical records
- Collected statements from insureds, claimants, and witnesses
- Investigated losses and identified coverage issues
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability
- Investigated and assessed damage to property and reviewed property damage estimates
- Investigated and evaluated property loss claims to determine the extent of insurer's liability.
- Calculated estimates of repair costs based on inspections, photographs, and other sources of information.
- Inspected damaged properties, interviewed witnesses, and documented findings in reports.
- Conducted research into legal issues related to property losses including applicable codes, regulations, ordinances and standards.
- Negotiated settlements with claimants in accordance with company guidelines and state laws.
Education
Bachelor of Arts - Political Science
University of Colorado
Colorado Springs, COBachelor of Arts - Geography And Environmental Studies
University of Colorado
Colorado Springs, COSkills
- Strategic liaison among company staff, clients, and eternal contractors
- Visionary thinker with demonstrated analysis and problem solving skills
- Adaptive flexibility to successfully perform both leadership and support roles
- Articulate verbal & written communicator and influential team motivator
- Comprehensive management and customer service expertise
- Solid proficiency with computer technologies and software applications
- Professional work ethic, superior performance, and positive "can do" attitude
- Critical Thinking
- Relationship Building
- Online training experience
- Training Program Design
- Training delivery
- Performance Assessment
- Employee Development
- Training Program Development
- Motivational Techniques
Timeline
Property Claims Specialist
Chubb Insurance
10.2023 - Current
Property Claims Supervisor
Farmers Insurance Company
10.2017 - 08.2023
Training and Development Specialist
Farmers Insurance Company
05.2015 - 10.2017
Senior Auto Liability Claims Adjuster
Farmers Insurance Company
01.2013 - 05.2015
Comprehensive Property Liability Adjuster
Farmers Insurance Company
01.2011 - 01.2013
Auto Liability and Property Adjuster
Progressive Insurance
01.2007 - 01.2011
Bachelor of Arts - Political Science
University of Colorado
Bachelor of Arts - Geography And Environmental Studies
University of Colorado