Julie Smith
Palm Coast
Summary
Results-driven customer service professional recognized for improving customer satisfaction and resolving issues promptly. Skilled in training teams to enhance service delivery and communication effectiveness. Leadership capabilities showcased through successful team management and performance enhancement projects.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Publix
Palm Coast
09.2022 - Current
- Assisted customers with inquiries and resolved complaints effectively.
- Processed transactions quickly and accurately at the cash register.
- Collaborated with team members to ensure smooth store operations.
- Handled returns and exchanges in accordance with company policy.
- Trained new employees on customer service standards and procedures.
- Engaged customers to enhance shopping experiences and foster loyalty.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer issues with knowledgeable, friendly service to promote satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Cultivated strong customer relationships through personalized assistance and support.
Catering and Administrative Manager
Carrabba's Restaurant
Palm Coast
08.2018 - 08.2022
- Coordinated catering events for various clients, ensuring seamless service delivery.
- Cultivated vendor relationships to ensure consistent delivery of high-quality food and supplies.
- Ensured compliance with health and safety regulations during food preparation.
- Collaborated with sales teams to create proposals for potential clients.
- Gathered customer requirements and worked with catering team in implementing specifications.
- Negotiated contracts with clients for catering services ensuring reasonable rates were charged.
- Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
- Implemented strategic marketing and promotions, resulting in increased sales of catering services.
Department Manager
Lowes Home Improvement Stores
Palm Coast
07.2014 - 08.2018
- Managed daily operations and staff scheduling to ensure efficient store performance.
- Oversaw inventory management processes, ensuring optimal stock levels and organized displays.
- Implemented merchandising strategies to improve product visibility and drive sales.
- Coordinated with vendors to secure timely delivery of products and supplies, enhancing operational efficiency.
- Trained and mentored team members on customer service best practices.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Led team meetings to communicate goals, updates, and performance expectations.
- Conducted regular safety inspections to uphold workplace safety standards.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
Customer Service Manager
Walmart
Palm Coast
11.2010 - 07.2014
Personal Banker
Cypress Bank
Palm Coast
01.1999 - 11.2010
Education
Associate of Applied Business - Business Administration
South Eastern Academy And Southern College
Kissimmee, FL01-1988
Skills
- Customer relationship management
- Order processing
- Payment processing
- Transaction processing
- Inventory management
- Conflict resolution
- Employee training
Timeline
Customer Service Representative
Publix
09.2022 - Current
Catering and Administrative Manager
Carrabba's Restaurant
08.2018 - 08.2022
Department Manager
Lowes Home Improvement Stores
07.2014 - 08.2018
Customer Service Manager
Walmart
11.2010 - 07.2014
Personal Banker
Cypress Bank
01.1999 - 11.2010
Associate of Applied Business - Business Administration
South Eastern Academy And Southern College