Julie Talamo
Port Richey,FL
Summary
Organized Administrative Professional experienced in customer service roles. Delivered exceptional client support while enhancing customer satisfaction and loyalty through effective communication and problem-solving skills. Focused on improving operational processes to elevate overall customer experience.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Customer Service Representative
Home Team Pest defense
Port Richey, Florida
10.2024 - Current
- Resolved customer complaints through effective communication and problem-solving, leading to improved customer retention.
- Assisted customers with pest control inquiries and scheduled services to enhance customer experience.
- Collaborated with technicians to ensure timely service delivery and customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Office Administrator
Embry and Sons Automotive
Hudson, FL
02.2021 - 10.2024
- Coordinated meetings and appointments to ensure efficient use of time and resources.
- Coordinate daily schedules.
- Develop scheduling systems.
- Coordinate with vendors and customers.
- Established streamlined scheduling processes.
- Handle insurance estimates and supplements.
Utilization Management Coordinator
Quality Health Plans of New York
Port Richey, FL
06.2018 - 01.2020
- Coordinated out-of-network referrals to specialists, collaborating closely with medical director to ensure appropriate patient care.
- Reviewed and processed referral requests for specialty diagnostic/outpatient procedures.
- Coordinated out-of-network referrals to specialists with the medical director.
- Ensured accuracy of referrals and obtained appropriate codes from referring providers.
- Effectively handled incoming calls from providers and patients regarding authorization requests.
- Facilitated re-authorization requests for home health, NXT, and other services.
- Facilitated communication between providers and members for care management.
- Facilitated communication between providers and members, enhancing care management and ensuring alignment on treatment plans.
- Reviewed medical records to assess eligibility for services and benefits, ensuring compliance with utilization management guidelines.
Education
Certificate of Technical Studies - Medical Assisting
CFI-Palm Harbor
Palm Harbor, FL 11.2008 - 01.2010
Skills
- Customer Service
- Insurance claims processing
- Billing Management
- Customer relationship management
- Office Management
- Office administration
- Microsoft Applications
- Organizational
- Time Management
- Efficiency
- Communication
- Problem Solving
- Critical Thinking
- Collaboration
- Teamwork
- Empathy and patience
- Collaboration
Timeline
Customer Service Representative
Home Team Pest defense
10.2024 - Current
Office Administrator
Embry and Sons Automotive
02.2021 - 10.2024
Utilization Management Coordinator
Quality Health Plans of New York
06.2018 - 01.2020
Certificate of Technical Studies - Medical Assisting
CFI-Palm Harbor
11.2008 - 01.2010