Summary
Overview
Work History
Education
Skills
Timeline
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Julie Telgenhoff

Paradise,CA

Summary

Dynamic sales, customer service and management professional who possesses strong communication and people skills along with the ability to work independently and exceed business targets

Overview

31
31
years of professional experience

Work History

Customer Relations Specialist II

Health and Beauty Natural Oils
Chico, CA
06.2023 - Current
  • Provide exceptional customer support via phone, email, and chat ensuring 5-star customer satisfaction.
  • Manage customer accounts, process orders, and resolve concerns, contributing to customer retention and loyalty while actively promoting oil sales.
  • As acting manager, appointed by the company owner, oversaw daily team operations, including resolving escalated shipping problems, and ensured seamless customer service and sales continuity during the manager's leave of absence.

Customer Support Supervisor

At Home Stores LLC
Chico, CA
01.2023 - 06.2023
  • Responsible for all front end processes: opening, closing, training and delegation of tasks to team members in addition to driving profitability through promoting operational success and maximizing the customer's experience
  • Drive productivity by training, coaching, counseling employees, planning, monitoring and appraising job results

Life Insurance Agent/Customer Service Representative

CNO Financial Group, Inc.
Remote
05.2021 - 07.2022
  • Company Overview: Remote
  • Sold life insurance via telesales while traversing various information tools and processing polices using a sophisticated CRM software system
  • Pushed through objectives, persuading clients to purchase coverage by applying advanced sales techniques
  • Performed transactions of varying complexity with consistent quality, attention to detail and adherence to departmental policies and procedures
  • Consistently exceeded monthly production quotas

Sales Associate

Kohl's
Chico, CA
08.2018 - 04.2020
  • Built relationships and provided outstanding customer service while managing financial transactions and soliciting credit applications
  • Top credit acquisition performance for 2019 and 2020

Alternative Media Creator

Self Employed
Remote
11.2011 - 08.2018
  • Company Overview:
  • Created unique independent media content and developed successful methods to grow social media that increased website traffic and advertising profit

Pharmaceutical Sales Specialist

Knoll Pharmaceuticals
Redding, CA
04.1997 - 04.1998
  • Sold pharmaceutical products through establishing relationships, resolving objections and gaining commitments while consistently exceeding daily sales and productivity quotas

Dealer Manager

AT&T Wireless
Redding, CA
06.1994 - 04.1997
  • Facilitated the start-up of new company owned distribution channels
  • Advised Dealer Principals in the development of effective marketing and sales strategies
  • Presidents Club Award - 1997

Education

Bachelor of Arts - Psychology

Bloomsburg University of Pennsylvania
Bloomsburg, PA

Skills

  • Verbal and written communication
  • Sales techniques
  • Customer service
  • Relationship building
  • Multitasking and prioritization
  • Attention to detail
  • Conflict resolution
  • Computer skills
  • Problem-solving abilities
  • Organizational skills
  • CRM software
  • Management
  • Training and mentoring
  • Professionalism

Timeline

Customer Relations Specialist II

Health and Beauty Natural Oils
06.2023 - Current

Customer Support Supervisor

At Home Stores LLC
01.2023 - 06.2023

Life Insurance Agent/Customer Service Representative

CNO Financial Group, Inc.
05.2021 - 07.2022

Sales Associate

Kohl's
08.2018 - 04.2020

Alternative Media Creator

Self Employed
11.2011 - 08.2018

Pharmaceutical Sales Specialist

Knoll Pharmaceuticals
04.1997 - 04.1998

Dealer Manager

AT&T Wireless
06.1994 - 04.1997

Bachelor of Arts - Psychology

Bloomsburg University of Pennsylvania

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Julie Telgenhoff