Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Aguilar

San Antonio,TX

Summary

Dedicated to maintaining a well-organized work environment remotely. Skilled in optimizing productivity and efficiency through effective communication and problem-solving. Committed to continuous learning and professional development to stay current in the ever-evolving workplace. Passionate about making a positive impact and driving success within a dynamic and collaborative team.

Overview

12
12
years of professional experience

Work History

Customer Relations Specialist II

The Hartford
02.2020 - Current
  • Facilitated effective communication between customers and departments to resolve inquiries promptly.
  • Developed and maintained customer relationships through proactive engagement and follow-up strategies..
  • Trained new team members on customer service protocols, fostering a collaborative work environment.
  • Collaborated with cross-functional teams to streamline processes, leading to improved operational efficiency.
  • Conducted regular performance reviews for continuous improvement in customer service delivery.
  • Enhanced customer loyalty by delivering personalized service and resolving issues efficiently.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Licensed Insurance Agent

American Income Life Insurance Company
12.2018 - 01.2020



  • Maintained up-to-date knowledge of industry regulations and compliance requirements.
  • Trained new agents on product offerings, sales techniques, and customer service standards.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Educated clients on various insurance products and coverage options.

Customer Service Representative

Convergent
08.2017 - 11.2018
  • Providing great customer service
  • Multitasking though system
  • Setting up payment agreements
  • Take payments
  • Set up appointments
  • Creating custom profiles

Laboratory Assistant

Virus Research Laboratory
12.2015 - 07.2017
  • Prepare samples for processing (including CAP)
  • Data entry
  • Create client profiles
  • Contact clients(via phone, e-mail)
  • Quality control
  • Prepare supplies for testing (PCR, Elisa, and DOT)
  • Receiving and unpacking supplies
  • Arranging FedEx pickup/tracking

Clerk

Kmed Logistics
06.2013 - 01.2014
  • Transcribing
  • Pricing
  • Editing
  • Inventory

Medical Office Specialist

South Texas Orthopedics and Spinal Surgery Association
03.2013 - 04.2013
  • Pulling up x-rays from the Pac’s system
  • CD; MRI's, X-Rays, X-Ray Prep
  • Authorizing prescriptions, Triplicates
  • Contacting pharmacy for prescriptions
  • Calling patients; follow ups, new patient information
  • Schedule appointments
  • Post op preparation for the patient; paper work, medications
  • Filing
  • 180 Hours of Externship

Education

Medical Office Specialist - undefined

Career Point College
San Antonio, TX
04.2013

Skills

  • Typing 70wpm, 10 key by touch
  • Law and Ethics
  • Multi-line phone talent
  • Account management
  • Customer relations
  • Training and mentoring
  • Teamwork and collaboration

Timeline

Customer Relations Specialist II

The Hartford
02.2020 - Current

Licensed Insurance Agent

American Income Life Insurance Company
12.2018 - 01.2020

Customer Service Representative

Convergent
08.2017 - 11.2018

Laboratory Assistant

Virus Research Laboratory
12.2015 - 07.2017

Clerk

Kmed Logistics
06.2013 - 01.2014

Medical Office Specialist

South Texas Orthopedics and Spinal Surgery Association
03.2013 - 04.2013

Medical Office Specialist - undefined

Career Point College

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