Julie Torres

Managed daily operations of 6 bed detox and residential treatment program, ensuring compliance with state, federal, and accreditation standards.

• Led quality assurance and risk management initiatives, maintaining compliance and successfully passing all regulatory audits and inspections.
• Collaborated with clinical leadership to ensure high-quality, patient-centered care and adherence to individualized treatment plans.
• Created and maintained staffing schedules to ensure adequate coverage.
• Monitored facility census, admissions, and discharge processes
• Utilized EHR systems (Kipu) to ensure accurate documentation, reporting, and data tracking.
• Handled critical incidents and maintained documentation, investigation, and resolution according to regulatory standards.
• Fostered a positive, recovery-focused environment aligned with trauma-informed care and evidence-based practices.

• Supervised and mentored team of Registered Alcohol and Drug Technicians (RADTs), ensuring adherence to facility policies, state regulations, and ethical standards of care to enhance quality of service
• Coordinated daily operations within detox and residential units, managing client intake, monitoring, and discharge processes to ensure seamless transitions and comprehensive care
• Managed shift scheduling, task delegation, and incident reporting to maintain a structured and therapeutic environment
• Trained new staff on crisis intervention, de-escalation techniques, documentation standards, and client engagement strategies
• Conducted regular safety checks and client observations, documenting behaviors, withdrawal symptoms, and progress in accordance with clinical protocols
• Collaborated closely with clinicians, nurses, and case managers to support individualized treatment plans and continuity of care
• Provided direct client support, including facilitating group activities, reinforcing coping skills, and promoting recovery-oriented behaviors
• Responded to emergencies, including medical and behavioral crises, with professionalism and adherence to established protocols
• Ensured proper handling of medications alongside medical staff, adhering to safety and compliance guidelines
• Delivered individualized case management and counseling, connecting clients to appropriate community resources to support recovery and reintegration.
• Facilitated communication between healthcare providers and clients to ensure comprehensive care.

• Monitored and recorded vital signs to support timely medical interventions
• Conducted COWS and CIWA assessments to identify and address withdrawal symptoms effectively
• Ensured adherence to established detoxification protocols
• Maintained accurate medication logs and performed medication counts
• Observed and documented client self-administration of medications
• Communicated directly with the Medical Director regarding client orders and care needs
• Completed routine client rounds every 30–60 minutes
• Coordinated client admissions processes to facilitate comprehensive evaluations and accurate paperwork completion
• Assisted clients with activities of daily living (ADLs)
• Provided transportation for clients to external meetings and activities

• Performed COWS and CIWA assessments to accurately evaluate withdrawal symptoms and inform care strategies
• Ensured adherence to established detoxification protocols
• Monitored and recorded vital signs
• Maintained accurate medication logs and performed medication counts
• Observed and documented client self-administration of medications
• Communicated directly with the Medical Director regarding client orders and care needs
• Supported clients in activities of daily living (ADLs) to enhance overall well-being
• Completed routine client rounds every 30–60 minutes
• Streamlined client admissions process to ensure thorough assessment and integration into care program
• Provided transportation for clients to external meetings and activities

• Welcomed patients and visitors at the reception area to ensure a friendly atmosphere.
• Received and managed incoming phone calls, directing inquiries to the correct departments for assistance.
• Scheduled patient appointments efficiently using electronic health record systems.
• Performed data entry and appointment scheduling, managed phone calls and fax communications

• Coordinated patient appointments to optimize clinic workflow and minimize wait times
• Educated patients on medical procedures, enhancing understanding and compliance
• Performed electrocardiograms (EKGs) with accuracy and adherence to protocol
• Delivered wound care, including dressing changes and monitoring for proper healing
• Applied and maintained strict sterile technique in clinical settings
• Assisted with surgical scrub procedures in preparation for operations
• Conducted routine glucose monitoring and documented results
• Measured and recorded vital signs to support accurate patient assessments and care decisions