Julie Trovato
SES Supervisor
Ocean Gate ,NJ
Summary
Results-driven customer service and dispatch professional with experience managing high-volume call operations, emergency response coordination, and transportation dispatch services. Adept at prioritizing critical situations, coordinating with multiple agencies and stakeholders, and delivering exceptional service under pressure. Strong background in team leadership, staff training, incident management, and process improvement, with proven success in maintaining operational excellence, fostering positive customer relationships, and ensuring timely, accurate communication. Known for professionalism, attention to detail, and the ability to remain calm and effective in demanding environments
Overview
34
34
years of professional experience
Work History
Security and Emergency Services Supervisor
Seabrook Village
Tinton Falls, NJ
10.2020 - Current
- Supervised daily operations, ensuring compliance with safety regulations, quality standards, and organizational policies.
- Trained, mentored, and coached team members on resident care, service excellence, accountability, and operational best practices.
- Led staff development and emergency response coordination, implementing process improvements that enhanced efficiency, accountability, and resident satisfaction.
- Triaged and dispatched 50+ daily calls involving medical, security, and maintenance incidents, ensuring timely coordination with internal teams, emergency responders, and external agencies.
- Monitored operational performance and workflow effectiveness to maintain high levels of service quality and resident support.
- Served as a key point of contact during emergency situations, facilitating communication between staff, residents, and outside agencies.
Marketing Coordinator
Lanoka Oaks Veterinary Center
Lanoka Harbor, NJ
10.2001 - 02.2018
- Managed and maintained 26 desktop computers and 4 servers, ensuring system reliability and performance.
- Delivered exceptional customer service, building strong client relationships and increasing customer loyalty.
- Handled approximately 500 client calls per week in a high-volume, fast-paced call center environment.
- Utilized customer service management software and databases to accurately track and resolve customer inquiries.
- Developed process flowcharts and standardized communication guides, improving call center efficiency and service quality.
- Created and maintained company social media platforms, increasing online engagement and community outreach.
- Managed email marketing campaigns and digital communications to enhance client engagement.
- Produced and scheduled daily social media content across Facebook, Instagram, and Twitter.
- Planned and coordinated internal and external events to support business growth and client retention.
- Collaborated with cross-functional teams to successfully execute marketing and outreach initiatives.
- Developed employee and client training materials, providing education on services, procedures, and best practices.
- Created security procedures and HR training documentation to support compliance and operational consistency.
- Designed promotional and educational materials using digital tools to support organizational goals.
- Supported technology, communications, and customer engagement initiatives in a multi-functional business environment.
Communications Supervisor
Alert Ambulance Services
Lakewood, NJ
12.1992 - 10.2001
- Maintained strict confidentiality of patient information and EMS operations in accordance with privacy regulations and organizational policies.
- Coordinated the dispatch and transportation of 300+ emergency and non-emergency medical transport calls daily, ensuring timely and efficient service delivery.
- Collaborated with dispatch centers, public safety agencies, and healthcare providers to support effective emergency response and patient care coordination.
- Demonstrated exceptional teamwork, communication, professionalism, and compassion while providing high-quality patient support.
- Conducted basic and advanced patient assessments to evaluate conditions and support appropriate treatment and transport decisions.
- Founded Alert Dream Makers, an employee-led community outreach and fundraising program that increased employee engagement and supported local charitable initiatives.
- Served as a critical liaison between emergency responders, healthcare professionals, and patients to facilitate seamless care transitions.
- Maintained high standards of operational performance in fast-paced, high-pressure emergency medical environments.
Education
High School Diploma -
Central Regional High School
Bayville, NJSkills
Customer Service & Client Relations
Dispatch & Emergency Communications
Call Center Operations
Team Leadership & Staff Development
Verbal & Written Communication
Multitasking & Prioritization
Problem Solving & Conflict Resolution
Time Management & Attention to Detail
Quality Assurance & Compliance
Emergency Response Coordination
Microsoft Office Suite
Accomplishments
- Earned multiple Exceptional Customer Service ratings from independent third-party shoppers at Lanoka Oaks, demonstrating a consistent commitment to outstanding customer experiences.
- Recognized as Leader of the Quarter at Seabrook Village for exceptional leadership, performance, and team support.
- Selected as an All-Star Recipient at Seabrook Village in recognition of outstanding service, dedication, and workplace excellence.
- Founded the Alert Ambulance Dreammakers Program, creating opportunities to support organizational and community initiatives.
- Served as Ways and Means Chair for Ocean Gate First Aid Squad for more than 20 years, leading fundraising efforts that generated over $30,000 annually to support emergency medical services and community programs.
- Successfully planned and coordinated fundraising campaigns, community events, and outreach activities that strengthened community engagement and organizational support.
- Demonstrated proven leadership in volunteer management, community relations, and program development throughout a decades-long service commitment.
Timeline
Security and Emergency Services Supervisor
Seabrook Village
10.2020 - Current
Marketing Coordinator
Lanoka Oaks Veterinary Center
10.2001 - 02.2018
Communications Supervisor
Alert Ambulance Services
12.1992 - 10.2001
High School Diploma -
Central Regional High School