Summary
Overview
Work History
Education
Skills
Timeline
Generic

JULIE VELEZ

Allentown,PA

Summary

Dedicated customer service employee with a strong oral communication skill. Reliable and driven, with time management and prioritization abilities. Trained and experienced in resolving customer complaints. Maintains a high level of professionalism, patient and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Overview

6
6
years of professional experience

Work History

Fulfillment Associate

Macy's
10.2022 - Current
  • Selected and filled orders from stock to fulfill customer requirements.
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Communicated with other departments to facilitate fulfillment activities and address issues.

Sales Associate

Old Navy
08.2021 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Shipping Associate

QVC Distribution Center
07.2020 - 07.2021
  • Packed and labeled boxes with maximum efficiency.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.

Customer Service Representative

Lowe's
01.2018 - 07.2021
  • Cash handling, customer interaction, answering phones, taking messages, identifying and resolving customer issues, picking and pulling orders, ensure that returned merchandise is in a good condition to be reused.

Education

HIGH SCHOOL DIPLOMA -

1998

Skills

  • MULTITASKING
  • RELIABLE
  • SERVICE AND SUPPORT
  • BILINGUAL
  • TEAMWORK
  • TRAINER
  • SHARP PROBLEM SOLVER
  • MATH SKILLS
  • TELEPHONE SKILLS

Timeline

Fulfillment Associate

Macy's
10.2022 - Current

Sales Associate

Old Navy
08.2021 - 05.2023

Shipping Associate

QVC Distribution Center
07.2020 - 07.2021

Customer Service Representative

Lowe's
01.2018 - 07.2021

HIGH SCHOOL DIPLOMA -

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