Erik Severtson
Lowe's Home Improvement
Alamogordo,NM
10
years of professional experience
Detail-oriented professional with extensive experience in customer service and technical roles as a Tire Technician and Diesel Technician. Proven ability to apply leadership and organizational skills gained from military service to achieve operational success. Equipped with strong problem-solving skills and a commitment to continuous learning, effectively collaborating with others to enhance task execution.
Work History
Fulfillment Associate
2 Years 5 Months- Managed inventory levels to support timely fulfillment of customer orders.
- Operated warehouse management systems to enhance order processing and tracking accuracy.
- Oversaw daily workflows to improve team performance and meet productivity goals.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Safely and securely loaded items to prevent damage during transport.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Interacted with guests in friendly and knowledgeable friendly and knowledgeable way.
Team Member
8 Months- Delivered exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Operated cash register efficiently, ensuring accurate transactions and balancing cash drawers.
- Assisted in inventory management, monitoring stock levels and facilitating timely replenishment.
- Maintained cleanliness and organization of store displays, contributing to an inviting shopping environment.
- Implemented promotional displays, driving product visibility and supporting sales initiatives.
- Trained new employees on operational procedures and customer service standards, fostering team development.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in a polite and a a polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Worked in food preparation, meeting proper food safety protocols to ensure consumer health and well-being
Auto Body Technician
1 Month- Performing body repairs to trucks involved in collisions or other incidents and performing basic mechanical repairs such as replacing radiators and drive shafts.
- Sanding and painting industrial and government vehicle body parts after repair
- Executing thorough internal and external clean up jobs in effort to rid a vehicle of all dirt and disorder, restoring cleanliness and organization
- Using power equipment and hand tools for repairs and replacement of parts
- Keeping a clean and organized work space as well as conducting necessary tool maintenance in order to ensure efficiency in future applications
- Utilizing strong communication between co workers and management in effort to efficiently coordinate tasks at hand and details pertinent to completing a job
- Ensuring compliance with safety standards and regulations throughout repair processes with proper use of PPE
- Conducting thorough inspections of completed work to guarantee quality assurance before delivery.
Infantryman (11B)
2 Years- Learned and performed substantial leadership qualities while training to defeat enemy forces via fire maneuvers and evasive fire techniques.
- Collaborated with team members to execute tactical operations in diverse environments.
- Trained junior soldiers on combat techniques, enhancing team performance and readiness.
- Performed as a fire team member during situational training exercises and infantry dismounted battle drills.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Trained in use of tear gas, passive ordnance, and explosives.
- Cultivated a positive work environment by fostering camaraderie among soldiers through team-building activities and shared experiences.
- Improved unit readiness by maintaining accurate inventory of equipment, weapons, and supplies.
- Upheld the highest standards of integrity, professionalism, and dedication to duty throughout my time as a soldier
- Contributed to overall mission success by consistently demonstrating adaptability, resilience, and problem-solving abilities under pressure.
- Maintained high levels of personal accountability by meeting strict standards for grooming, uniform appearance, punctuality, and conduct at all times.
- Trained to provide first aid and medical assistance to injured personnel during high-stress combat situations.
Tire Technician
2 Months- Executed a variety of basic vehicle maintenance tasks, such as changing tires and rims, repairing tires, changing oil, replacing fluids, and filling tires with air.
- Inspected tires for damage and wear to ensure safety standards were met.
- Mounted and balanced tires using specialized machinery and tools.
- Improved customer satisfaction by providing timely and accurate tire services.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Collaborated with team members to complete complex repair jobs effectively and efficiently.
- Delivered outstanding service, addressing client concerns promptly and professionally.
- Employed strong communication with team members, creating a positive work environment that encouraged collaboration.
- Verified vehicle safety by testing batteries, performing oil changes and inspecting fluid levels.
- Enhanced workshop organization, effectively managing tools and equipment.
Seasonal Driver Helper
1 Month- Assisted drivers in loading and unloading packages, ensuring efficient delivery processes.
- Collaborated with team members to optimize route planning and enhance delivery accuracy.
- Utilized handheld scanning devices for tracking package deliveries and maintaining inventory accuracy.
- Provided exceptional customer service by addressing inquiries and resolving issues during deliveries.
- Adhered to safety protocols and regulations, contributing to a secure working environment.
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Lifted and carried packages weighing up to 70 pounds.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Displayed very good communication and customer service skills.
- Enhanced delivery capacity during peak periods, working overtime and weekends.
- Maintained vehicle cleanliness and readiness, contributing to professional company image.
- Moved furniture and boxes using utility dolly and truck ramp.
Security Guard
1 Month- Monitored and patrolled assigned areas or job sites to observe and report suspicious or criminal activity.
- Responded promptly to incidents, maintaining calm under pressure during emergencies.
- Documented daily activities and incidents in detailed reports for management review.
- Implemented access control measures, ensuring only authorized individuals entered facilities.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming a welcoming atmosphere while making safety a top priority.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
- Patrolled building spaces and facility grounds to identify and deter threats to assets.
Credit Repair Consultant
2 Months- Developed strategic recommendations based on client needs and industry trends.
- Collaborated with cross-functional teams to implement solutions effectively.
- Evaluated client needs and expectations, establishing clear goals for each client consultation
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
Cashier/ Customer Service Rep.
1 Year 11 Months- Required the ability to work in a fast paced environment, maintain a professional attitude, work well with team members and customers alike.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Assisted in training new team members on cash handling procedures and customer service standards.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Developed strategies for upselling menu items, contributing to increased sales performance.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Kept store clean via maintaining back areas as well as front floor and restrooms
Education
High School Diploma
Skills
Warehouse operations
Order accuracy
Shipment preparation
Shipment loading
Material handling
Forklift operation
Warehouse safety
Safety compliance
Problem-solving
Attention to detail
Organizational multitasking
Work prioritization
Physical stamina
Multitasking
Time management
Team leadership
Team collaborationnn
Customer service
Issue resolution
Troubleshooting techniques
Exceptional customer service
Flexible availability
Problem resolution
Time management
AWARDS
US ARMY (Active Duty), National Defense Ribbon, Army Service Ribbon, Global War on Terrorism Service Medal, Army Achievement Medal
Timeline
Fulfillment Associate
Lowe's Home Improvement
02.2024 - CurrentRead More
Team Member
Cirlcle K
11.2021 - 07.2022Read More
Auto Body Technician
Robert’s Truck Center
07.2021 - 08.2021Read More
Infantryman (11B)
U.S. Army (Active Duty)
04.2019 - 04.2021Read More
Tire Technician
Martin Tire Company
02.2019 - 04.2019Read More
Seasonal Driver Helper
UPS
11.2018 - 12.2018Read More
Security Guard
Red Rock Security & Patrol LLC
10.2018 - 11.2018Read More
Credit Repair Consultant
Thomas L. Cardella & Associates
08.2018 - 10.2018Read More
Cashier/ Customer Service Rep.
Del Taco
06.2016 - 05.2018Read More
Alamogordo High School
High School Diploma
Read More