Julie Verdugo
Santa Rosa,CA
Summary
I am someone who is a compassionate and caring individual with experience in patient care and customer support. I am skilled in maintaining positive relationships and ensuring satisfaction through effective communication. I am someone who is ready to continue learning more about patient care and gain more experience that will help me learn from my mistakes, But also make me a better caregiver/nurse in the future.
Overview
3
3
years of professional experience
3
3
Certifications
3
3
years of post-secondary education
Work History
Shopper
Instacart
Petaluma, California
12.2022 - Current
- Selected items from customer orders based on specific preferences and dietary needs.
- Ensured accurate item substitutions when preferred products were unavailable.
- Communicated with customers for clarifications on order details and preferences.
- Packaged groceries carefully to maintain quality during transportation.
- Navigated stores efficiently to gather products within tight timelines.
- Utilized mobile apps to track orders and manage delivery schedules effectively.
- Collaborated with store staff to resolve inventory issues and product availability.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Uber Driver
Uber Eats
Petaluma, California
12.2022 - Current
- Delivered meals efficiently while adhering to safety and quality standards.
- Communicated with customers to confirm orders and address any issues.
- Navigated routes using GPS technology for timely deliveries.
- Collaborated with restaurant staff to streamline order pickups.
- Managed multiple deliveries simultaneously while prioritizing customer service.
- Adapted quickly to changing traffic conditions and delivery demands.
- Provided feedback on app functionality to improve user experience.
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean interiors.
CNA Student
Fox Pacific Academy
Petaluma, California
06.2025 - 07.2025
- Assisted with patient care under the supervision of licensed nursing staff.
- Supported daily living activities for residents, ensuring comfort and safety.
- Communicated effectively with patients to understand their needs and concerns.
- Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
- Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
- Answered call lights promptly to assess needs of patients.
- Used proper body mechanics when lifting, transferring or positioning immobile patients.
- Provided comfort measures such as backrubs or application of lotion to dry skin areas.
- Monitored food intake of assigned patients during meal times and recorded it on appropriate forms.
- Provided emotional support to patient and family members.
- Assisted patients with activities of daily living, such as bathing, dressing, grooming, and eating.
Cashier
The Cheesesteak Shop
Petaluma, California
05.2023 - 08.2023
- Assisted customers with menu selections and answered questions about ingredients or menu.
- Maintained cleanliness of dining area and food preparation stations.
- Cleaned and maintained the checkout area to ensure neatness and organization
- Maintained cleanliness and organization of the checkout area and surrounding space.
- Handled cash, credit, and digital payments while ensuring transaction security.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Casa Grande High School
Petaluma 08.2022 - 06.2025
Some College (No Degree) - Nursing And General Education
Santa Rosa Junior College
Santa Rosa, California, CA 08.2025 - Current
Skills
- Customer service
- Patient care
- communication
- Online order fulfillment
- Strong work ethic
- Self motivation
- Flexible schedule
- Delivery organization
- Spanish speaker
Languages
Spanish
Native/ Bilingual
Certification
CNA
HHA
Timeline
Some College (No Degree) - Nursing And General Education
Santa Rosa Junior College
08.2025 - Current
CNA Student
Fox Pacific Academy
06.2025 - 07.2025
Cashier
The Cheesesteak Shop
05.2023 - 08.2023
Shopper
Instacart
12.2022 - Current
Uber Driver
Uber Eats
12.2022 - Current
High School Diploma -
Casa Grande High School
08.2022 - 06.2025