Julie Waoulo
Hyattsville,MD
Overview
13
13
years of professional experience
Work History
General Manager
Chopt Creative Salad Company
01.2018 - 06.2021
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
Assistant General Manager
Chopt Creative Salad Company
01.2014 - 01.2018
- Handled cash accurately and prepared deposits
- Motivated, trained, and disciplined employees to maximize performance
- Resolved problems promptly to elevate customer approval
- Managed team schedule with eye for coverage needs and individual strengths
Assistant Manager
Chopt Creative Salad Company
01.2012 - 01.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Monitored workflow to improve employee time management and increase productivity
- Evaluated employee performance and coached and trained to improve weak areas
Cashier Team Lead
Chopt Creative Salad Company
09.2008 - 01.2012
- Communicated with customers and team members to solve problems
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Assisted customers by answering questions and fulfilling requests
- Processed both cash and card purchases and returns
Education
Bachelor of Science - Health Care Management
Towson University
Towson, MD12-2025
Skills
- Workflow Planning
- Efficiency Optimization
- AR/AP
- Strong Attention to Detail
- Staff development
- Compliance monitoring
- Operations management
- Quality improvement
- Employee relations
- Human resources management
- Professional Development
- Recruitment and retention
Languages
Spanish
Limited
French
Native/ Bilingual
Timeline
General Manager
Chopt Creative Salad Company
01.2018 - 06.2021
Assistant General Manager
Chopt Creative Salad Company
01.2014 - 01.2018
Assistant Manager
Chopt Creative Salad Company
01.2012 - 01.2014
Cashier Team Lead
Chopt Creative Salad Company
09.2008 - 01.2012
Bachelor of Science - Health Care Management
Towson University
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