JULIE WEATHERLY
Customer Service
Wilder,USA
Summary
Proactive customer service professional with strong problem-solving and time management skills. Recognized for fostering positive customer relationships and driving satisfaction through effective issue resolution. Committed to contributing to team success and enhancing overall organizational performance.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Arizona Tile LLC
Meridian, Idaho
05.2026 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and product selections effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed positive relationships with customers through friendly interactions.
- Developed strong customer relationships to encourage repeat business.
- Maintained accurate records of customer interactions and transactions daily.
- Managed order processing and tracking for timely deliveries.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Took special orders in person and over telephone, generating additional revenue every month.
- Collected deposits or payments and arranged for billing.
- Collaborated with sales team to enhance customer satisfaction initiatives.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shift Lead
Walgreens
Caldwell, ID
01.2025 - 05.2026
- Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
- Supervised daily operations to ensure compliance with company policies.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Greeted customers upon entry to create a welcoming atmosphere. and patients by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive customer experience.
- Assisted in resolving customer complaints to promote satisfaction and loyalty.
- Responded to customer inquiries and complaints in a professional manner.
- Resolved customer complaints and reported issues to senior management.
- Handled cash register transactions accurately while providing excellent customer service.
- Maintains accurate inventory counts; maintains the accuracy of on-hand quantities.
- Managed inventory levels, placing orders to maintain stock availability.
- Implemented merchandising strategies to enhance product visibility and sales.
- Conducted regular audits to maintain store cleanliness and organization.
- Collaborated with management on promotional events and store initiatives.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Supervised staff during shift changes and ensured transition went smoothly.
- Delegated tasks to employees and monitored activities and task completion.
- Guided and supported team members during daily operations.
- Ensured that all safety protocols were followed at all times.
- Ensured compliance with company standards to maintain operational integrity and quality. and compliance requirements for operations.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Upheld company standards and compliance requirements for operations.
- Reinforced rules to promote superior employee performance.
- Performed administrative tasks including filing documents, data entry.
Senior Storage Specialist
Storelocal Storage
Nampa, Idaho
12.2017 - 10.2024
- Conducted regular audits of storage facility grounds and units, identifying areas for improvement that enhanced performance and security.
- Utilized company programs to support customer service operations. to meet customer requirements and satisfaction.
- Prepared tenant documentation, performed data entry, managed accounts receivable, and handled outbound collection calls and inbound customer service calls.
- Assisted with day-to-day operations, contributing to team productivity and maintaining efficiency in individual tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Vet Science -
Western Career College
Citrus Heights, CASkills
- Customer Service
- Call Center Operations
- Point of Sale
- Data management
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
- Computer Literacy
- Time management
- Organizational Skills
- Team Collaboration
- Problem-solving
- Effective communication
- Self Motivation
- Attention To Detail
Affiliations
- horses back ricing, camping
Timeline
Customer Service Representative
Arizona Tile LLC
05.2026 - Current
Shift Lead
Walgreens
01.2025 - 05.2026
Senior Storage Specialist
Storelocal Storage
12.2017 - 10.2024
Vet Science -
Western Career College