Julie Westcott
Manlius,NY
Summary
Experienced Cashier brings sales expertise and strong listening skills to growing team. History of building customer loyalty with fast, friendly and knowledgeable service.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Deli Associate
Tops Friendly Markets
09.2022 - Current
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Listened carefully to customer instructions and prepared orders according to those preferences.
Crew Member
Mac-Clark Mcdonalds
11.2019 - 11.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
Housekeeping Room Attendant
Brewster Inn
01.2021 - 02.2022
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
Housekeeper
Hampton Inn By Hilton
01.2021 - 03.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
High School Diploma -
New Life Christian School
Hamilton, NY03.2021
High School Diploma -
Madison Oneida Boces
Madison, NY03.2021
Skills
- Accurate Money Handling
- Machinery Upkeep
- Food Allergies
- Sales Expertise
- Food Rotation
- Safe Food Handling
- Register Operations
- Cleanliness and Sanitation
- Issue Resolution
- Coaching and Mentoring
- Credit and Cash Transactions
- Order Taking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieve an effectiate workplace through effectively helping with customer service and employee problems.
Baking
I graduated from Madison- Onieda Boces for culinary Arts where I learned to cook and bake like a professional. I graduated with a cretification in Food Safety.
Timeline
Deli Associate
Tops Friendly Markets
09.2022 - Current
Housekeeping Room Attendant
Brewster Inn
01.2021 - 02.2022
Housekeeper
Hampton Inn By Hilton
01.2021 - 03.2021
Crew Member
Mac-Clark Mcdonalds
11.2019 - 11.2023
High School Diploma -
New Life Christian School
High School Diploma -
Madison Oneida Boces