Julie Wilson
Stanford
Summary
Professional healthcare manager with extensive expertise in patient services. Proven track record of enhancing patient experience and optimizing operational efficiency. Strong emphasis on team collaboration and adaptability to changing needs. Skilled in conflict resolution, staff training, and process improvement. Reliable and results-driven with passion for improving healthcare delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Services Manager - Full time
Gailey Eye Clinic
Bloomington, IL
11.2024 - Current
- Oversee front office operations for 10 clinics throughout Central Illinois
- Hire, manage, train and support 30+ Patient Service Specialists across the 10 locations
- Create weekly schedule ensuring coverage for the 10 locations, including travel assignments
- Work closely with Patient Accounts department to ensure timely billing and accurate claims submissions by front office staff
- Bi-monthly team huddles to celebrate team accomplishments and brainstorm methods for improvement
- Yearly performance reviews for current employees
- Provide daily customer service support for our patients throughout all locations
- Conflict management and team building support for Patient Service Specialists
- Work closely with all department to ensure the highest quality and most timely patient experiences possible
HOA Property Manager - Full Time
SeaRidge Condominiums HOA
Depoe Bay, OR
09.2020 - 03.2023
- Oversee all aspects of Vacation rentals and communicate regularly with owners
- Assist with scheduling and unit access for repairs and services arranged by homeowners.
- Assist owners with minor repairs and lockouts
- Enforce site Rules and Regulations and keep log of violations
- Collect, record and deposit Association fees in a timely manner
- Process monthly A/R and A/P in QuickBooks
- Prepare monthly payroll using Gusto
- Monthly Balance Sheet and P&L Statements
- Maintain checking, maintenance fund and reserve accounts
- Reconcile bank statements at the end of each month
- Prepare yearly budget proposal for Board approval
- Supervise independent contractors-inspect and approve work upon completion and before payment
- Inspect interior of each unit every 4-6 weeks with documentation
- Attend Board meetings and Annual Meeting
- Prepare meeting agendas
Office Manager/ Student Clinic Manager - Full Time
CenterPoint Massage & Shiatsu School & Clinic
Saint Louis Park, MN
06.2015 - 02.2020
- Management of reception staff to include contact with administration, staff, students and clinic clients.
- Providing student support by tracking attendance and enforcing school policies, monitoring student progress and offering academic support when needed, advocating for student needs and providing emotional support.
- Performing cash/credit transactions, inventory, data entry and reconciliation of daily transactions through Light Speed software.
- Responsible for weekly reconciliation of monies obtained in our Student Clinic.
- Sorting and distribution of all student equipment and book packages prior to the start of term.
- Quarterly review of costs, pricing, inventory, and sales with Administrative Director.
- Creation of attendance sheets, policies and procedures and manuals.
- Coordination of student academic and clinic schedules.
- Planning and execution of all school events as lead administrator.
- Training and orientation of all new employees
- Creation of master calendar to monitor the daily usage of all classrooms and student practice facilities.
- Handling any client or student issues or concerns.
- Tracked student progress and devised improvement plans as needed.
Office Manager/Optician - Full Time
Santa Rosa Optometry
Santa Rosa, CA
04.2010 - 05.2015
- Opened/Closed office daily, performing all related duties.
- Served as liaison between Doctor and Patients.
- Verified insurance prior to appointments.
- Explained all insurance/payment options with patients, addressing any concerns.
- Maintained paper and electronic filing systems.
- Billed both private and government insurance companies.
- Responsible for all financial transactions, bank deposits, collections and daily cash flow.
- Daily reminder phone calls and booking of new appointments.
- Ordered and managed all office products.
- Adjusted eyeglasses daily for patients.
- Responsible for contact lens training and ordering.
- Worked closely with specialty offices in the area to help best serve our patients.
Education
Bachelor's Degree - Psychology
Bemidji State University
12-2026
Associate's Degree - Liberal Arts & Sciences
St Cloud Technical and Community College
Saint Cloud, MN01-2024
Certificate Program - Office Administration
Empire College
Santa Rosa, CA06-2010
High school diploma - General Studies
Rancho Cotate High School
Rohnert Park, CA06-1995
Skills
- Team management
- Training & development
- Patient relations
- Communication skills
- Office management
- Accounts Payable/Receivable
- Financial management
- Conflict management
- Microsoft Office
Accomplishments
- Supervised team of 40 staff members.
- Collaborated with team of Clinic Supervisors in the development of The Satellite Support Program.
- Reduced travel expenses and overtime cost by $15,000 in 2025.
- Reduced employee turnover by 25% in 2025.
Certification
CPR Certification
Additional Information
- Core Competencies
- Collaboration and Leadership
- Critical Thinking Skills
- Devoted Work Ethic
- Dedication to Company Vision
- Prioritizing and Meeting Deadlines
- Reliability, Honesty and Integrity
- Verbal and Written Communication
Timeline
Patient Services Manager - Full time
Gailey Eye Clinic
11.2024 - Current
HOA Property Manager - Full Time
SeaRidge Condominiums HOA
09.2020 - 03.2023
Office Manager/ Student Clinic Manager - Full Time
CenterPoint Massage & Shiatsu School & Clinic
06.2015 - 02.2020
Office Manager/Optician - Full Time
Santa Rosa Optometry
04.2010 - 05.2015
Associate's Degree - Liberal Arts & Sciences
St Cloud Technical and Community College
Certificate Program - Office Administration
Empire College
High school diploma - General Studies
Rancho Cotate High School
Bachelor's Degree - Psychology
Bemidji State University