Chelsea Strong
Vandalia,OH
Summary
Skilled Loan Specialist with expertise in consumer lending strategies. Hardworking professional with several years of assisting clients and companies with multiple lending needs. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
13
13
years of professional experience
Work History
Consumer Lending Specialist
Day Air Credit Union
Kettering, Ohio
05.2021 - Current
- Interviewed loan applicants gathering appropriate information to complete loan applications via phone, internet, and mortgage department channels
- Guides members through entire loan process with excellent communication skills regardless of loan approval status
- Communication with applicants/members recorded through consumer loan origination system
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Understand/Cross-sells ancillary loan products such as Payment Protection, GAPP, Depreciation Protection & Mechanical Breakdown Protection (MBP)
- Processed loan documentation for approved loans as directed
- Prepares home equity documentation as needed for branches, consumer or mortgage loan departments
- Maintained strict confidentiality of bank records and client information.
Legal Secretary
Montgomery County Prosecutor's Office
Dayton, Ohio
07.2019 - 05.2021
- Scheduled appointments, appearances and briefings.
- Filed /e-filed documents with courts on behalf of attorney.
- Obtained signatures from attorneys for legal documents.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Screened telephone calls/forwarded to appropriate departments.
- Maintained attorney calendar and deadlines for new appeals, briefs, extensions, etc.
- Organized/maintained case files
- Managed multiple dockets
Branch Manager
Day Air Credit Union
Kettering, Ohio
01.2011 - 03.2019
- Operated branch from open to close
- Delegated responsibilities to ensure exceptional member service was provided
- Deep understanding of branch operations
- Excellent communication skills with staff to ensure team player environment
- Developed/presented educational trainings on products and services
- Prepared/submitted loan applications to loan underwriters for verification and recommendation
- Assisted in completing scheduling for all branches
- Capable of performing all teller line and loan officer duties
Education
High School Diploma -
Northridge High School
Dayton, OH05.2007
Skills
- Energetic work attitude
- Strong organizational skills
- Efficient multi-tasker
- Excellent customer service skills
- Capable of resolving issues without supervision
- Works well under strict deadlines
- Notary Public 2015
- Excellent team builder
- Self-motivated professional
- Compassion and professionalism when working with clients
Timeline
Consumer Lending Specialist
Day Air Credit Union
05.2021 - Current
Legal Secretary
Montgomery County Prosecutor's Office
07.2019 - 05.2021
Branch Manager
Day Air Credit Union
01.2011 - 03.2019
High School Diploma -
Northridge High School
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