Julie A Hemphill
Sugar Land,TX
Summary
Positive and diligent leasing professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
Work History
Senior Leasing Specialist
Relik Realty
03.2017 - 09.2019
- Completed background checks for tenant screening
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Registered clients on database to enable tracking history and maintain updated records.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Created and delivered notices regarding rent payments
- Designed marketing strategies in order to reach more potential tenants and fill empty units
- Handled tenant application interviews and meetings in person with thousands of potential tenants
- Organized applications and financial records
- Oversaw property compliance with local and federal laws regarding rental properties
- Performed walk-out inspections and maintained detailed records at the end of tenants' leases
- Received and deposited rent payments on a monthly basis
- Responded to tenant complaints and followed up after action was taken to ensure satisfaction.
Education
Real Estate
Wharton County Junior College
Sugar Land, TX2021
Clements High School
Sugar Land, TX2019
Skills
- Application Verification
- Prospecting Assistance
- Customer Loyalty
- Property Inspection
- Administrative Support
- Move-In Coordination
- Maintaining Closing Ratios
- Business Processes and Procedures
- Lead Generation
Timeline
Senior Leasing Specialist
Relik Realty
03.2017 - 09.2019
Real Estate
Wharton County Junior College
Clements High School