Shatorra Joyner
Customer Success Professional
Atlanta,Georgia
Summary
Well-qualified Customer Success Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Senior Leasing Professional
Greystar Real Estate Management
Atlanta, GA
11.2021 - Current
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Marketed property to local businesses through collateral, emails, social media campaigning and phone calls.
- Distributed and followed up on tenant renewal notices utilizing Excel spreadsheets.
- Performed background and financial checks on over 100 apartment applicants.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
Lead Leasing Professional
Apex West Midtown
Atlanta, GA
09.2020 - 11.2021
- Generated and handled traffic for maximum occupancy
- Prepared lease documentation
- Verified tenant incomes and other information before accepting lease applications.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Back Office Lead
Best Buy Co., Inc
07.2018 - 05.2020
- Maintained inventory for back-office supplies, computers and work-stations.
- Organized company functions and events to improve employee morale.
- Improved employee and client retention rates through active communication and problem-solving efforts.
- Managed back-office sales team through coaching and sales technique training.
- Produced reports, contracts and correspondence using various software.
Education
Bachelor of Science - Community Organization And Advocacy
SUNY College At Plattsburgh
Plattsburgh, NY 08.2016 - 05.2019
Associate of Applied Science - Human Services
Clinton Community College
Plattsburgh, NY 08.2013 - 05.2016
Skills
MS Word, Excel, Outlook, Teams
Application verification
Social Media Marketing
Telephone and email etiquette
Administrative support
Google Workspace
Timeline
Senior Leasing Professional
Greystar Real Estate Management
11.2021 - Current
Lead Leasing Professional
Apex West Midtown
09.2020 - 11.2021
Back Office Lead
Best Buy Co., Inc
07.2018 - 05.2020
Bachelor of Science - Community Organization And Advocacy
SUNY College At Plattsburgh
08.2016 - 05.2019
Associate of Applied Science - Human Services
Clinton Community College
08.2013 - 05.2016