Summary
Work History
Skills
Timeline
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Jocelyn Gordon

Austin,TX

Summary

Relationship-Loyal, Confident, And Adaptable Sales and Hospitality Professional Bridging High-Touch Hospitality with Luxury Multifamily Leasing Driving Client Loyalty and Measurable Results with Success Across Diverse Industries. Leverages Trust, Strategic Insight, And A Relationship-First Approach to Deliver Seamless, Impactful, And Unforgettable Client Experiences. Distinguished By a White-Glove Service Standard and A Proven Ability to Exceed Revenue, Occupancy, And Performance Goals.

Work History

Senior Leasing Professional

Asset Living
Denver, CO
2022 - 2025
  • Achieved 30% tour-to-lease conversion rate, exceeding industry benchmarks through authentic first impression immediate connections and strategic closing techniques
  • Increased online reputation scores by 25% through proactive conflict resolution and high-touch service recovery
  • Delivered both in-person and virtual tours with a polished, consultative approach showcasing the value of the community features as they align with customer desires
  • Created memorable resident events, strengthening community engagement and loyalty.
  • Consistent for maintaining a 98% occupancy by immediate rapport building, trust, and prioritizing key areas of improvement to include move-in experience, renewal acquisition, while serving as the primary liaison.
  • Established creative marketing and social media strategies increasing property traffic while maintaining an active and engaging Social Media presence

Sales & Marketing Leasing Professional

Sentral Union Station
Denver, CO
2021 - 2021
  • Drove occupancy to 95% by aligning leasing strategy with client lifestyle needs and building strong relationships
  • Played a key role in rebranding and repositioning the property into a hybrid corporate/Airbnb-style model
  • Consistently earned 5-star reviews through elevated client experience and personalized service

Leasing Professional (Contract Roles)

BG Multifamily Staffing Agency
Denver, CO
2019 - 2021
  • Rapidly adapted to diverse property environments, supporting multiple communities with leasing and operations
  • Conducted high-impact tours, managed leasing processes, and ensured seamless move-ins
  • Maintained compliance with housing regulations while delivering exceptional client experiences
  • Supported occupancy goals through strong follow-up, relationship-building, and lead conversion

Director of Sales & Marketing

Clayton Oaks Senior Living
Richmond, TX
2014 - 2019
  • Reduced startup costs by 5% through strategic partnerships and referral network development
  • Led community outreach initiatives, driving qualified traffic and increasing occupancy
  • Played a key role in new community opening, overseeing sales strategy and prospect qualification
  • Built strong referral pipelines through events, networking, and community engagement

Energy Origination Manager

Champion Energy Services
Houston, TX
2010 - 2014
  • Surpassed revenue goals, achieving over $6M against a $3.6M target.
  • Recognized as a “Top 10 Woman to Focus On” for exceptional community connections.
  • Excelled in lead generation, new business development, and account management.

Senior Sales Manager / Director of Catering

Lakeway Resort & Spa | The Warwick Hotel
Austin And Houston, TX
2001 - 2010
  • Boosted annual revenue by Group Sales new business development and a white-glove service exceeding expectations while developing long-term relationships.
  • Generated $500K in additional revenue from Executed a Chef's Table for all corporate event planner clientele along with new business introducing new management and resort renovations
  • Cultivated relationships with key organizations and associations, expanding group markets
  • Managed corporate events, proposals, and contracts with seamless execution , generating an additional $500K in revenue .
  • Promoted to Director of Catering, driving 25% revenue growth based on outstanding performance, team mentoring with support, and client portfolio growth .
  • Achieved 145% of annual revenue goals through relationship-driven sales strategy
  • Executed high-profile corporate and social events with a customized, client-focused approach
  • Increased visibility through targeted marketing and community engagement

Skills

  • Proficient in Class A Multifamily Environments
  • Hotel Group Sales, Catering & Convention Management
  • Exceptional High-Volume Tours & Closing
  • Event Logistics & Community Engagement
  • Lease Documentation & Compliance Accuracy
  • Cross-functional collaboration Coaching & Support
  • Conflict resolution Overcomes Obstacles
  • Clear verbal and written communication
  • Reliable attendance with a Positive Outlook
  • Strong multitasking abilities Attention to Detail
  • Adaptable work hours
  • Client CRM's, Yardi, RealPage, Rent Café, OneSite, Entrata, Salesforce, MS Suite, Adobe & Google

Timeline

Senior Leasing Professional

Asset Living
2022 - 2025

Sales & Marketing Leasing Professional

Sentral Union Station
2021 - 2021

Leasing Professional (Contract Roles)

BG Multifamily Staffing Agency
2019 - 2021

Director of Sales & Marketing

Clayton Oaks Senior Living
2014 - 2019

Energy Origination Manager

Champion Energy Services
2010 - 2014

Senior Sales Manager / Director of Catering

Lakeway Resort & Spa | The Warwick Hotel
2001 - 2010

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