TIA BANKS
Randallstown,MD
Summary
Experienced with property leasing management and tenant relations. Utilizes keen negotiation skills to secure favorable lease terms and maintain high occupancy. Track record of strengthening tenant satisfaction through responsive service and effective issue resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Leasing Professional
Tryko Partners
Towson, MD
03.2026 - 07.2026
- Facilitated leasing processes and tenant relations to enhance occupancy rates.
- Developed marketing strategies to attract potential residents and increase visibility of properties.
- Conducted property tours, effectively highlighting amenities and features to prospective tenants.
- Mentored junior leasing staff on best practices and customer service techniques.
- Supported property management staff during periods of high volume or employee absences, maintaining seamless operations during transitions.
Assistant Property Manager
Apartment Corp
New Orleans, LA
11.2025 - 12.2025
- Coordinated tenant communications and resolved inquiries to enhance resident satisfaction.
- Oversaw property maintenance requests, ensuring timely responses and efficient service delivery.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Assisted in preparation of financial reports, providing insights into property performance and revenue trends.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Completed annual rent calculations using housing database software.
Leasing Consultant
Morgan, Greystar and Audubon
New Orleans and Maryland
03.2022 - 11.2025
- Nominated at the 2022 and 2023 Maryland Multi-Housing Association (MMHA) Star Awards for outstanding performance.
- Contributed to property winning the 2023 MMHA Star Award for excellence in property management.
- Raised occupancy from 80 to 95 percent in 2023 at Towson Crossing Apartment Homes through effective leasing and retention strategies.
- Recognized for Most Leases in the Region in July 2023, demonstrating strong sales and negotiation skills.
- Leased up apartments at Columbia Pointe Apartment Homes, supporting occupancy and revenue goals.
- Prepared and executed leases in accordance with company standards and compliance requirements.
- Collaborated with team members to improve customer retention and resident satisfaction.
Floating Leasing Agent
InterSolutions
Washington, DC
02.2021 - 03.2022
- Worked at multiple luxury apartment sites in the DMV area, providing high-level customer service and hospitality.
- Welcomed prospective tenants, discussed terms of occupancy, and provided information about local amenities and community features.
- Reported and resolved complaints, disturbances, and violations in accordance with management policies.
- Planned, scheduled, and coordinated general maintenance, minor repairs, and remodeling of residential units to ensure property upkeep.
Concierge
NVT Staffing
Falls Church, VA
01.2020 - 02.2021
- Provided concierge services at various luxury apartment sites, including Bozzuto, Kettler, and JBG Smith.
- Greeted residents and guests, offering information about local shopping, dining, nightlife, and recreational destinations.
- Made dining and event reservations for patrons and obtained tickets for local events.
- Received, stored, and delivered luggage and mail, ensuring timely and accurate service.
- Performed administrative and office duties to support property operations.
Education
Bachelor of Arts - Mass Communications
Dillard University
New Orleans, LA05.2017
Skills
- Knock
- Property Management
- Property Leasing
- Yardi
- CRM Software
- Customer service
- Sales
- Multifamily properties
- Microsoft Office
- Communication skills
- Leadership
- Time management
- Administrative experience
- Administrative support
- Property tours and inspections
Certification
- Fair Housing
- Driver’s License
Timeline
Senior Leasing Professional
Tryko Partners
03.2026 - 07.2026
Assistant Property Manager
Apartment Corp
11.2025 - 12.2025
Leasing Consultant
Morgan, Greystar and Audubon
03.2022 - 11.2025
Floating Leasing Agent
InterSolutions
02.2021 - 03.2022
Concierge
NVT Staffing
01.2020 - 02.2021
Bachelor of Arts - Mass Communications
Dillard University
AWARDS
MMHA Silver Star Award, October 2023, MMHA (Maryland Multi-Housing Association)