Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julieann Bedard

Eddington,ME

Summary

Friendly and organized Patient Service Representative with a background in pulling and filing charts, handling bookkeeping and scheduling patient appointments. I was also a versatile Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. I was trained in all aspects of opening and closing procedures and provided beyond satisfactory service.

Overview

21
21
years of professional experience

Work History

Patient Service Representative

Workwell
Bangor, ME
01.2017 - 04.2019
  • Assisted patients in filling out check-in and payment paperwork.
  • Compiled and reviewed medical charts.
  • Scheduled appointments.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Reviewed daily care slips for doctors.
  • Explained plans for treatment and payment options.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
  • Managed account and patient records according to HIPAA confidentiality

Cashier and CSR

Shaws
Portland/Bangor , ME
10.2015 - 10.2017
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check, and credit card transactions
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Requested official identification for alcohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Helped customers with complaints and questions
  • Processed returns

Hostess/Server

The Egg & I Restaurant
Portland/ Scarborough, ME
05.2012 - 02.2016
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Assisted front of house and back of house staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Hostess/Server

Friendly's Restaurant
Portland, ME
09.2009 - 01.2012
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Assisted front of the house and back of the house staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
    Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Vault Teller/Teller

Cumberland County Federal Credit Union
Portland/ Falmouth , ME
06.2006 - 04.2010
  • Solved customer issues and disputes through careful research and active communication.
  • Monitored daily deposits and withdrawals/ Managed vault.
  • Fulfilled member transactions
  • Ensured that the bank maintains acceptable coin and cash levels
  • Monitored cash levels for ATM canisters.
  • Prepared all manifests related to money transactions–including keeping a vault log, a log of money shipped via armored carriers, and currency taken out of circulation, such as mutilated bills or coins.
  • Performed general teller duties, including handling drive thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier's checks and money orders, checking account information and handling indoor line.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Followed up with customers regularly, which helped to build long lasting relationships and boost business opportunities.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Teller

America's Cash Express
Portland, ME
06.1998 - 01.2006
  • Performed general teller duties, including handling drive thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier's checks and money orders, checking account information and handling indoor line.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.

Education

High School Diploma -

Bangor High School
Bangor, ME
1988

Skills

  • Microsoft Office, word, Excel, and Internet applications
  • Customer service
  • Internet applications
  • Document filing/ Insurance verifying
  • Analytical thinking
  • Fast learner/Strategic planner
  • Adaptive and creative thinker

Timeline

Patient Service Representative

Workwell
01.2017 - 04.2019

Cashier and CSR

Shaws
10.2015 - 10.2017

Hostess/Server

The Egg & I Restaurant
05.2012 - 02.2016

Hostess/Server

Friendly's Restaurant
09.2009 - 01.2012

Vault Teller/Teller

Cumberland County Federal Credit Union
06.2006 - 04.2010

Teller

America's Cash Express
06.1998 - 01.2006

High School Diploma -

Bangor High School

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