Summary
Work History
Education
Skills
Additional Information
Timeline
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Julie Ann Carpenter

Crestwood,IL

Summary

Accomplished career with a proven track record of 28 years at Mars Wrigley Confectionery. My focus and strengths included improving operational efficiencies and decision-making processes through expert data analysis and customer research and satisfaction for both internal/external customers throughout the organization. Excelled in fostering vendor relationships to achieve significant improvement in forecast accuracy. Skilled in data governance, accounting and team development, consistently driving data integrity and organizational growth.

Work History

A/R, Credit & Collections Specialist

Wm Wrigley Jr Co / Wrigley Sales
  • Reduced outstanding balances by contacting clients and negotiating payment plans
  • Resolved customer disputes to maintain positive relationships and ensure timely payments.
  • Implemented collection strategies to enhance recovery of overdue accounts.
  • Contacted customers regularly to encourage timely payments and address inquiries.
  • Developed reports for tracking collection efforts and identifying trends.
  • Collaborated with Sales on the creation of the Wrigley’s Reclamation Center program in order to reduce claim & deduction balances impacting A/R

Sr Data Maintenance Analyst

Mars Wrigley Confectionery
  • Analyzed datasets to uncover trends and insights, aiding strategic decision-making.
  • Developed reports for improving data-driven decision processes.
  • Improved forecast accuracy by conducting in-depth analysis of key metrics.
  • Created visual data representations to facilitate better understanding of complex information.

Vendor Data Manager

Mars Wrigley Confectionery
  • Coordinated procurement and inventory management for maintaining optimal stock levels.
  • Enhanced vendor relationships by consistently communicating and addressing concerns.
  • Negotiated contracts to secure favorable terms and conditions.
  • Managed vendor accounts, ensuring timely payment and reconciliation.

Sr Analyst / Team Lead A/R & Finance

Wrigley Confectionery
  • Analyzed complex data sets to identify trends and insights.
  • Developed comprehensive reports for strategic decision-making.
  • Improved data accuracy by implementing rigorous quality checks.
  • Conducted in-depth research for uncovering market opportunities.
  • Drove data-driven decision-making, supporting organizational goals.

Customer Support Manager

Wrigley Supply Chain
  • Managed a team of customer support representatives, providing ongoing training and development opportunities.
  • Streamlined customer support processes for faster resolution times and improved customer experience.
  • Established a positive work environment for the team, fostering open communication channels and boosting employee morale.
  • Elevated customer satisfaction by taking ownership of customer issues through to resolution during quarterly top key customer meetings.
  • Built strong relationships with sales teams and customer buyers to support business development opportunities and improve service levels.

Education

Elizabeth Seton HS
South Holland, IL

Business & Accounting

South Suburban College of Cook County
South Holland, IL

Management - Supply Chain & Accounting/Finance

Wrigley Leadership Academy

Skills

  • Data Maintenance (Vendors, Materials, Customer & Pricing)
  • Order-To-Cash (VMI & EDI)
  • Process improvement
  • KPI/Performance metrics/trends
  • Data governance
  • Workflow / CI
  • Time management
  • Internal Audit / Compliance & support
  • Customer accounts reconciliation
  • SAP, Microsoft Office, ERP

Additional Information

Wrigley Globe & Spear Award Recipient

Various Team of The Year Awards

Timeline

A/R, Credit & Collections Specialist

Wm Wrigley Jr Co / Wrigley Sales

Sr Data Maintenance Analyst

Mars Wrigley Confectionery

Vendor Data Manager

Mars Wrigley Confectionery

Sr Analyst / Team Lead A/R & Finance

Wrigley Confectionery

Customer Support Manager

Wrigley Supply Chain

Elizabeth Seton HS

Business & Accounting

South Suburban College of Cook County

Management - Supply Chain & Accounting/Finance

Wrigley Leadership Academy

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Julie Ann Carpenter