JulieAnn Ferris
Spokane
Summary
Detail oriented with 20+ years of experience supporting automotive repair to small and large service departments. Skilled in coordinating with service writers and technicians, scheduling parts delivers, preparing service documentation, and ensuring timely repairs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
NAPA Auto Parts - Genuine Parts
10.2021 - Current
- Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
- Developed and implemented staff training programs to enhance customer service and product knowledge.
- Monitored inventory levels, coordinating with suppliers to ensure timely stock replenishment.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Work daily with repair shops and services writers
- Prepare service related orders and invoices
- Assist with estimates and pricing
- Resolve delivery and parts issues
Senior Sales Consultant
Motion Auto Supply
08.2014 - 09.2021
- Developed and executed sales strategies to increase market penetration and customer engagement.
- Analyzed customer feedback to refine product offerings and enhance service delivery.
- Mentored junior sales consultants, fostering skills in client relationship management and negotiation techniques.
- Collaborated with marketing teams to create targeted promotional campaigns that boosted product visibility.
- Supported local repair shop and service departments
- Provided parts guidance
- Established commercial relationships
- Handled billing and nightly bank deposits
Education
High School Diploma -
Meadowdale Senior High School
Lynnwood, WANo Degree - General Studies
Seattle Central Community College
Seattle, WASkills
- Problem-solving
- Customer service and Relationship Management
- Customer experience
- Service Estimating and Cost Explanation
- Scheduling and Dispatching
- Automotive Knowledge and Diagnostics
- Cash Handling and Invoicing
- Conflict Resolution
- Explain repair and maintenance recommendations to customers clearly
Certification
- Drivers License
Timeline
Assistant Store Manager
NAPA Auto Parts - Genuine Parts
10.2021 - Current
Senior Sales Consultant
Motion Auto Supply
08.2014 - 09.2021
High School Diploma -
Meadowdale Senior High School
No Degree - General Studies
Seattle Central Community College