Julieann Jung
Front Office Manager
Los Angeles,CA
Summary
Proven leader in customer service and operations management, with a track record of enhancing guest satisfaction and streamlining operations at the Los Angeles Center for Endodontics. Skilled in staff training and development, and relationship building, I significantly improved team cohesion and operational efficiency. Expert in administrative support and adept at leveraging data entry skills to maintain accurate patient and financial records.
Overview
5
5
years of professional experience
Work History
Front Office Manager
Los Angeles Center for Endodontics
01.2023 - Current
- Resolved patient's complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Created, prepared, and delivered reports to various departments.
- Updated patients' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Head Hostess
AB Steak by Chef Akira Back
04.2022 - 03.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Implemented effective reservation system updates to optimize table turnover rates without sacrificing guest satisfaction.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Social Media Coordinator
American Cancer Society
08.2020 - 03.2021
- Created social media content with consistent content and tone.
- Developed a strong online presence for clients through targeted social media strategies tailored to their unique needs.
- Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
- Analyzed performance metrics to identify trends and areas for improvement in future campaigns.
- Boosted brand visibility by developing and implementing engaging social media campaigns.
Guide
Museum of Ice Cream
05.2019 - 03.2020
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Implemented a proactive approach to anticipating guest needs for an exceptional hospitality experience.
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
Education
Associate of Arts - Business Administration And Management
Santa Monica College
Santa Monica, CA03.2023
Skills
Customer Service
Relationship Building
Documentation and control
Administrative Skills
Staff Management
Administrative Support
Data Entry
Operations Management
Operational Reporting
Staff Training and Development
Database Administration
Sales and Marketing
Languages
English
Native or Bilingual
Korean
Native or Bilingual
French
Elementary
Timeline
Front Office Manager
Los Angeles Center for Endodontics
01.2023 - Current
Head Hostess
AB Steak by Chef Akira Back
04.2022 - 03.2023
Social Media Coordinator
American Cancer Society
08.2020 - 03.2021
Guide
Museum of Ice Cream
05.2019 - 03.2020
Associate of Arts - Business Administration And Management
Santa Monica College