Julieann Lejarzar

• Coordinated service requests and scheduling for efficient operations.
• Assisted with customer inquiries, ensuring timely resolution and satisfaction.
• Maintained accurate records of service activities and client interactions.
• Supported team in implementing process improvements to enhance workflow efficiency.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
• Created and processed purchase orders by identifying required parts, verifying specifications, and coordinating with suppliers to ensure accurate pricing, timely delivery, and order fulfillment.
• Generated accurate invoices and billed customers by compiling order details, verifying pricing and terms, and ensuring timely submission and payment tracking

Coordinate HVAC scheduling, improving response time and customer satisfaction
Manage service calls and customer inquiries, ensuring prompt and efficient communication
Oversee payment collection and processing, maintaining financial records
Review service invoices, ensuring accuracy, and timely follow ups
Enhance dispatching efficiency contributing to measurable operational improvements
Orchestrated customer communication channels to provide realtime update and service status, strengthening client
relationship and trust

Coordinate technician dispatch for efficient service delivery.
Manage customer calls and appointments
Main payments and maintain inventory records
Ensure timely equipment delivery and manage vendor packages
Manage customers communication and appointment scheduling, maintaining strong client relationships while ensuring
optimal technician utilization
Maintained comprehensive dispatch logs and customer records, enabling efficient tracking of service history and streamlined
scheduling of recurring maintenance

Provided customer service such as answering phone calls, handling upset customers, booking appointments, sending emails, and
making sales
Coordinated daily scheduling for HVAC technicians across multiple zip codes, optimizing routes to maximize service
coverage and minimize response times
Managed high-volume customer communications, resolving concerns and scheduling appointments while maintaining positive
client relationships
Orchestrated comprehensive appointment confirmation system, reducing no-shows and improving technician utilization
rates