
Dedicated and reliable with 18 years of experience combining management and customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Responsible for managing and directing stewarding operations to ensure designated food and beverage outlets have necessary supplies in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Performed and managed moving and kitchen equipment and cleaning product's inventory, ensured proper maintenance of sanitation and cleanliness standards, acquired full responsibility of system management, budget and forecasting, health inspections, safety initiatives, department management, meeting participation and facilitation, implementation of policies and procedures, cost controls and overall profitability. Lead staff in daily coordination and distribution of big four items, china, glassware, linen and silver. Oversaw equipment storage and distribution according to established standards. Monitored and developed team member performance providing supervision and professional development, scheduling, conducting counseling and evaluations and delivered recognition and rewards. Recruited interviewed and trained team members. Ensured compliance with health, safety, sanitation and alcohol awareness standards and prepared for health inspections.