JULIE GILLILLAND
Geneseo,IL
Summary
Friendly and empathetic with excellent communication skills, always dedicated to providing outstanding service and support. Processes solid understanding of customer needs and conflict, resolution coupled with strong problem solving abilities. Have been and will continue aiming to build exceptional positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Pharmacy Technician Trainee
Walmart
Geneseo, IL
08.2025 - Current
- Assists pharmacists in preparing and dispensing medications accurately.
- Manage inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Maintain a clean and organized work environment to comply with safety regulations.
- Handle confidential patient information with discretion, upholding strict HIPAA regulations at all times.
- Processed prescriptions using pharmacy management software to ensure efficient workflow.
- Trained new staff members on standard operating procedures and customer service protocols.
Crew Team Member
McDonald's
Geneseo, IL
01.2013 - 05.2025
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a safe work environment daily
- Demonstrated strong cross training and multitasking abilities by balancing order-taking duties while addressing customer inquiries, concerns or complaints simultaneously.
- Trained new employees by demonstrating tasks and coaching during daily activities.
School Bus Driver
Pinks Bus Service
Geneseo, IL
08.2009 - 11.2022
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, sanitizing the inside and other essential components.
- Supervised students during loading, unloading and on the bus.
Independent Sales Consultant
Mary Kay
Geneseo, IL
02.2008 - 03.2020
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and expressing gratitude for their business.
- Maintained professional appearance and presentation standards at all times, reflecting the Mary Kay brand image positively.
- Streamlined inventory management by maintaining accurate records of stock levels, ensuring timely reordering of products.
- Handled cash, check and credit cards, processing transactions onsite for products and reorders
- Established trustworthiness and credibility among clients by demonstrating extensive knowledge of beauty products/services.
Education
Capri
Davenport, IABlack Hawk College
Moline, ILColumbus College of Art And Design
Columbus, OHElliott's Aviation
Moline, ILHigh School Diploma -
Davenport Central
Davenport, IASkills
- Excellent Customer Service
- Excellent Work Ethics
- Point of Sale Systems
- Cash Handling
- Always Positive Attitude
- Integrity and Honesty
Timeline
Pharmacy Technician Trainee
Walmart
08.2025 - Current
Crew Team Member
McDonald's
01.2013 - 05.2025
School Bus Driver
Pinks Bus Service
08.2009 - 11.2022
Independent Sales Consultant
Mary Kay
02.2008 - 03.2020
Capri
Black Hawk College
Columbus College of Art And Design
Elliott's Aviation
High School Diploma -
Davenport Central