Julie Del Valle Ramos
1539 Tangelo Cir,FL
Summary
Dynamic Shift Manager with a proven track record at Adiser Orlando, excelling in employee training and customer service. Recognized for enhancing team performance through effective coaching and fostering a collaborative environment. Skilled in inventory control and adept at handling customer complaints, ensuring operational excellence and workplace safety.
Overview
13
13
years of professional experience
Work History
Shift Manager
Adiser Orlando
Kissimmee
04.2022 - 12.2024
- Assisted in managing shifts, ensuring smooth operations and optimal staffing levels.
- Learned safety protocols and compliance standards to maintain workplace safety.
- Encouraged teamwork by assisting colleagues with daily responsibilities.
- Monitored inventory levels and assisted in stock replenishment processes.
- Executed routine cleaning and maintenance tasks to uphold facility standards.
- Adapted quickly to changing priorities, demonstrating flexibility during peak hours.
- Participated in training sessions to enhance operational knowledge and skills development.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supported team members in daily tasks, promoting a collaborative environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
Team Lead
First Choice Cleaning Contractors
Kissimmee, FL
01.2019 - 04.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Shift Supervisor
Holiday Inn
Kissimmee, FL
02.2014 - 11.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Custodian
Disney
Lake Buena Vista, FL
03.2012 - 06.2015
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Education
High School
Osceola High School
Kissimmee, FL06.2008
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Inventory control
- Payment processing
- Schedule management
- Flexible schedule
- Inventory controls
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Shift Manager
Adiser Orlando
04.2022 - 12.2024
Team Lead
First Choice Cleaning Contractors
01.2019 - 04.2022
Shift Supervisor
Holiday Inn
02.2014 - 11.2018
Custodian
Disney
03.2012 - 06.2015
High School
Osceola High School